Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Salinas

Rosenberg,TX

Summary

Versatile Project Coordinator with background successfully executing company project tasks to meet and surpass expectations. Highly skilled at communicating with colleagues, documenting status and achieving key milestones.


Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Focused on promoting team adaptability and cohesion while keeping a meticulous attention to detail and successful track record of accomplishing projects on time and within constraints.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Coordinator

Tailored Brands Inc.
06.2023 - Current
  • Enhanced team collaboration through regular meetings, fostering positive work environments for increased productivity.
  • Elevated overall quality of completed projects by consistently monitoring progress on up to 5 projects at once while addressing issues proactively.
  • Maintained database and spreadsheets for over 30 different subsections of information with accurate reporting.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Customer Service Coach

Tailored Brands Inc.
02.2023 - 06.2023
  • Enhanced customer satisfaction by implementing effective coaching strategies for customer service representatives. Upwards of 7 quality sessions per day.
  • Reduced customer complaints through development and execution of targeted training sessions.
  • Streamlined communication processes for better problem-solving among customer service representatives.

Customer Service Supervisor

Tailored Brands Inc.
10.2021 - 02.2023
  • Improved customer satisfaction by addressing and resolving up to 35+ escalated issues per day promptly and professionally.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Customer Service Representative

Tailored Brands Inc.
06.2020 - 10.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Immediately brought wait times down averaging handle times of 00:08:01 while providing quality attention to detail.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Restaurant Manager

Jersey Mike's
03.2018 - 06.2020
  • Managed staff schedules for 10+ members, ensuring adequate coverage during peak times and reduced labor costs.
  • Effectively tapped into staff members strengths while maintaining comradery.

Department Assistant

Kroger
01.2016 - 03.2018
  • Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly for 2 departments at once.
  • Ensured accurate pricing through consistent label verification and updates on products.

Education

High School Diploma -

George Bush High School
Richmond, TX
05.2016

Skills

  • Project Management
  • Project Coordination
  • Sales and Marketing
  • Systems Optimization
  • Spreadsheet tracking
  • Data Collection
  • Proficient in Excel
  • Proficient in Sales Force
  • Proficient in Active Omni

Certification

  • Certified Project Management Training, Google - ETA June 2024
  • Proficient Excel Training - Ongoing
  • Sales Force Administrative Training - ETA Aug 2024-Oct 2024

Timeline

Project Coordinator

Tailored Brands Inc.
06.2023 - Current

Customer Service Coach

Tailored Brands Inc.
02.2023 - 06.2023

Customer Service Supervisor

Tailored Brands Inc.
10.2021 - 02.2023

Customer Service Representative

Tailored Brands Inc.
06.2020 - 10.2021

Assistant Restaurant Manager

Jersey Mike's
03.2018 - 06.2020

Department Assistant

Kroger
01.2016 - 03.2018

High School Diploma -

George Bush High School
Nicholas Salinas