Nicholas Sara
Conroe
Summary
Dynamic Certified Pharmacy Technician with proven problem-solving skills at Kroger, adept at resolving complex customer issues and enhancing pharmacy efficiency. Experienced in managing pharmacy records and supporting pharmacists, while excelling in team collaboration and multitasking to achieve productivity targets. Recognized for coaching staff and improving service quality in fast-paced environments.
Accomplished and certified Pharmacy Technician with over 5 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Kroger
10.2020 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
Cashier Manager
Lowes Home Improvment
08.2017 - 09.2020
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Kinesiology
Sam Houston State University
Huntsville, TX12-2020
Skills
- Problem-solving skills
- Pharmacy and customer records management
- Pharmacist support
- Multitasking and organization
- Team collaboration
Timeline
Certified Pharmacy Technician
Kroger
10.2020 - Current
Cashier Manager
Lowes Home Improvment
08.2017 - 09.2020
Kinesiology
Sam Houston State University
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