Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Schmidt

Glassboro,NJ

Summary

Successful Customer Care Specialist with 3+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

11
11
years of professional experience

Work History

Customer Care Specialist 1

Savana Inc.
06.2021 - Current
  • Provided Tier 1 support for incoming tickets from clients
  • Triaged API call failures with use of Oustystems logs
  • Cross referenced configurations within Microsoft SQL
  • Scheduled and lead meetings with clients
  • Addressed client concerns in a timely manner
  • Created and maintained positive relationships with clients
  • Scheduled and Smoke tested Upgrades of client environments
  • Documented communications with customers and internal teams
  • Created documentation for future reference.

Pharmacy Technician

Cooper University Hospital
04.2014 - 09.2021
  • Working on a team as well as alone to complete daily tasks
  • Learning and working with various programs and technologies
  • Maintenance and delivery to Omnicell medication dispensing machines.

Pharmacy Technician

Virtua Hospital
03.2013 - 04.2014
  • Mixing of IV infusions and medications using proper Aseptic technique
  • Maintenance of Pyxis medication dispensing machines
  • Delivery of medications including narcotics to patient floors
  • Mixed IV medications in open and closed laminar flow hoods.

Education

Bachelor of Arts - English

Rowan University
Glassboro, NJ
05.2021

Associate Degree in Elementary/Secondary Education - undefined

Camden Count College
Blackwood, NJ
01.2019

Skills

  • Microsoft Suite proficiency
  • Jira proficiency
  • Happy Fox ticketing
  • Microsoft SQL
  • Strong oral and written communication
  • Technical Translation from subject matter experts to clients
  • Customer Service Excellence

Timeline

Customer Care Specialist 1

Savana Inc.
06.2021 - Current

Pharmacy Technician

Cooper University Hospital
04.2014 - 09.2021

Pharmacy Technician

Virtua Hospital
03.2013 - 04.2014

Bachelor of Arts - English

Rowan University

Associate Degree in Elementary/Secondary Education - undefined

Camden Count College
Nicholas Schmidt