Nicholas S. Clapp
Richmond
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Manager
The Federal Country Club
Glen Allen
11.2025 - 02.2026
- Managed daily operations of The Federal Country Club's dining services.
- Coordinated staff schedules to ensure optimal coverage and service quality.
- Trained and mentored new employees on service standards and procedures.
- Maintained cleanliness and organization in dining areas and kitchens.
- Collaborated with chefs to create seasonal menus reflecting current trends.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Updated computer systems with new pricing and daily food specials.
Supervisor
RockY Top Catering, UNC Football
Chapel Hill
08.2024 - 12.2025
- Supervised all 3 major meals of the day
- Maintained high standards of cleanliness at all times
- Supervised catering operations for UNC Football events and activities.
- Trained team members on food safety and service best practices.
- Managed inventory and ordered supplies for catering services.
- Oversaw event setups, ensuring timely and organized food presentations.
- Resolved on-site challenges quickly to maintain service flow during events.
- Collaborated with kitchen staff to ensure quality food preparation standards.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Bartender, Server
Rocky Top Catering
UNC Chapel Hill
01.2013 - 12.2024
- Mixed and served beverages to guests at events and parties.
- Maintained cleanliness and organization of the bar area during service.
- Assisted in preparing garnishes and cocktail ingredients for efficient service.
- Handled cash and processed payments accurately for drink orders.
- Monitored inventory levels and restocked supplies as needed for events.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Manager
Cochon King BBQ, Nola Crawfish King
New Orleans
03.2024 - 07.2024
- Cooked 5000LBs of Crawfish my first weekend
- Cooked on a food truck all over New Orleans
- Handled deliveries
- Inventory management for food supplies.
- Oversaw daily operations in a barbecue and crawfish restaurant.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Firefighter
Carrboro Fire and Rescue Department
Carrboro
01.2022 - 03.2024
- Cpr Certified and EMT trained
- Responded to emergency calls for fire suppression and rescue operations.
- Operated firefighting equipment and tools during incidents and drills.
- Maintained readiness of firefighting apparatus through regular inspections and servicing.
- Engaged with the community to promote fire safety education programs.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Collaborated with team members to develop effective emergency response strategies.
Firefighter
Orange Grove Volunteer Fire Department
01.2021 - 12.2023
- Responded to emergency calls for fire suppression and rescue operations.
- Operated firefighting equipment and tools during incidents and drills.
- Trained continuously to maintain required physical fitness for demanding work.
- Cleaned, serviced, and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
Farm hand
Union Grove Farm
Chapel Hill
01.2020 - 12.2021
- Cleaned and organized work areas to ensure safety and productivity.
- Collaborated with team members to achieve daily operational goals.
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
Event and Beverage Manager
Durham Fruit Art and Event Space
Durham
06.2018 - 05.2020
- Handled a staff of 20
- Apple POS training
- 1400 person capacity
- Managed beverage inventory and ensured optimal stock levels during events.
- Coordinated with vendors for high-quality beverage procurement and delivery.
- Trained staff on beverage preparation techniques and customer service standards.
- Oversaw bar setups, ensuring compliance with health and safety regulations.
- Collaborated with event planners to align beverage offerings with overall event goals.
- Prepared weekly schedules for bartenders according to business needs while maintaining labor costs within budget guidelines.
Server
The Oakleaf
Carrboro
01.2017 - 12.2018
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Processed orders accurately using point-of-sale systems.
- Coordinated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and service stations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Bartender, Lead Server
Venable Rotisserie Bistro
Carrboro
01.2012 - 12.2017
- Mixed and served beverages per customer specifications.
- Maintained cleanliness of bar and dining areas during service.
- Engaged customers with friendly conversation to enhance their experience.
- Managed cash register and processed customer payments accurately.
- Monitored customer behavior to ensure responsible alcohol service.
- Performed opening and closing duties including restocking supplies.
Manager, Bartender, Lead Smoker
Hillsborough BBQ Company
Hillsborough
01.2011 - 12.2012
- Oversaw daily operations to ensure efficient service and product quality.
- Managed staff scheduling and training for optimal team performance.
- Developed and implemented standard operating procedures for kitchen processes.
- Resolved customer complaints promptly to enhance dining experience.
- Ensured compliance with health regulations and food safety standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Asst. Manager, Bartender, Server
Tupelos Restaurant
Hillsborough
01.2006 - 12.2010
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff on restaurant policies and service standards.
- Resolved customer complaints promptly to maintain a positive atmosphere.
- Ensured compliance with safety regulations and company policies.
Education
Certified in Firefighter - Firefighter Academy
Cleveland Community College, Brown Training Center
Shelby, NC 06.2021 - 08.2021
Bachelor of Science - Film And Video Production
Full Sail Real World Education
Winter Park, FL 10.2001 - 11.2002
Diploma -
Randolph-Macon Academy AFJROTC
08.1997 - 05.1999
Skills
- Customer service
- Inventory management
- Schedule coordination
- Health compliance
- Problem solving
- Team building
- Effective communication
- Food service background
- Point of sale (POS) system operation
- Catering coordination
- Supply chain management
- Staff scheduling
- Customer loyalty
- Food safety
- Staff training
- Event management
- Shift management
- Take-out service
- Supervisory skills
- Adaptable
References
- Carl Filipowicz, General Manager, The Federal Club, (804)-641-0850
- Chris Allen, Director of UNC branch, Rocky Top, (252)-646-4848
- Tim Walters, Owner, Durham Fruit Art and Event Space, (202)-277-8278
- Scotty Barnwell, Battalion Chief, Carrboro Fire and Rescue, (336)-213-3784
Awards
- Brotherhood Award, Cleveland Community College
- N.C. CPR Certified
- N.C. EMT Trained
- Operations Level Hazmat
- Level II Firefighter
- Professional Pork and Chicken Smoker
- Low Country Seafood Boiler
Timeline
Restaurant Manager
The Federal Country Club
11.2025 - 02.2026
Supervisor
RockY Top Catering, UNC Football
08.2024 - 12.2025
Manager
Cochon King BBQ, Nola Crawfish King
03.2024 - 07.2024
Firefighter
Carrboro Fire and Rescue Department
01.2022 - 03.2024
Certified in Firefighter - Firefighter Academy
Cleveland Community College, Brown Training Center
06.2021 - 08.2021
Firefighter
Orange Grove Volunteer Fire Department
01.2021 - 12.2023
Farm hand
Union Grove Farm
01.2020 - 12.2021
Event and Beverage Manager
Durham Fruit Art and Event Space
06.2018 - 05.2020
Server
The Oakleaf
01.2017 - 12.2018
Bartender, Server
Rocky Top Catering
01.2013 - 12.2024
Bartender, Lead Server
Venable Rotisserie Bistro
01.2012 - 12.2017
Manager, Bartender, Lead Smoker
Hillsborough BBQ Company
01.2011 - 12.2012
Asst. Manager, Bartender, Server
Tupelos Restaurant
01.2006 - 12.2010
Bachelor of Science - Film And Video Production
Full Sail Real World Education
10.2001 - 11.2002
Diploma -
Randolph-Macon Academy AFJROTC
08.1997 - 05.1999