Nicholas Sconiers
Appleton,WI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cell Phone Sales Associate
Superior Mobel
Menasha, WI
01.2019 - 03.2024
- Greeted customers, identified their needs, and provided product recommendations.
- Explained different types of plans available for purchase.
- Maintained up-to-date knowledge on new products and services offered by the company.
- Performed daily opening and closing duties in accordance with store policies.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Maintained accurate records of all transactions between customers and company representatives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Construction Worker
Rodriguez Construction
Houston, TX
04.2013 - 12.2018
- Lifted heavy objects into place with cranes or hoists.
- Transported materials from one site location to another using trucks or trailers.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Logged inventory to track supply counts, organize equipment and gather important materials.
- Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Provided leadership by motivating crew members while maintaining a safe working environment.
Education
Associate of Arts - Electrical Tech
Houston School of Carpentry
Houston, TX06-2017
Skills
- Persuasive abilities
- Upselling strategies
- Inventory Control
- Merchandise Display
- Customer Assistance
- Excellent Communication
- Inbound Phone Call Management
- Resolving issues
- Customer Support
- Understanding Customer Needs
- Customer service excellence
- Complaint resolution
Certification
- Electrical Tech Certification , Houston School of Carpentry , Houston Texas
- Worker Transportation Identification Credentials license , Houston , Texas
- Basic Plus license Houston Area Safety Council
- Flagger Safety Certification , City of Houston PWE Safety Training Section , Houston , Texas
Timeline
Cell Phone Sales Associate
Superior Mobel
01.2019 - 03.2024
Construction Worker
Rodriguez Construction
04.2013 - 12.2018
Associate of Arts - Electrical Tech
Houston School of Carpentry
- Electrical Tech Certification , Houston School of Carpentry , Houston Texas
- Worker Transportation Identification Credentials license , Houston , Texas
- Basic Plus license Houston Area Safety Council
- Flagger Safety Certification , City of Houston PWE Safety Training Section , Houston , Texas
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