Nicholas Sergeant
Cypress,CA
Summary
A highly driven individual with 10 plus years experience in sales with the ability to identify sales opportunities and the motivation to pursue them. Excellent knowledge of the fundamental basics that apply to selling a product, relationship with a customer and the importance of maintaining that relationship. Self starter with the discipline to work independently. Takes pride in work related accomplishments. Committed to working in a quality environment.
Overview
17
17
years of professional experience
Work History
Route Sales Manager
Interstate Battery
Garden Grove, California
10.2007 - 01.2014
- Investigated any discrepancies between invoices, delivery orders, and returns from customers.
- Negotiated contracts with vendors to obtain favorable pricing terms on products purchased by customers.
- Created and maintained relationships with key accounts, ensuring customer satisfaction with product quality and delivery timelines.
- Set up processes for evaluating current suppliers and identifying potential new ones based on quality standards or cost savings.
- Trained and supervised new route drivers on safety procedures, customer service, and company policies.
- Resolved customer complaints promptly by providing solutions that best meet their needs.
- Monitored inventory levels in order to ensure adequate stock for customers' needs.
- Identified areas of improvement within the organization's operations which could be leveraged for increased profitability.
- Maintained accurate records of all transactions including sales data, customer information, payments received.
- Analyzed market trends to identify potential opportunities for increasing sales revenue.
- Contacted new and existing customers to discuss products and services resulting in repeat business.
Route Driver / Sales Representative
Interstate Battery of Arizona
Peoria, Arizona
02.2014 - 09.2018
- Replenished stock levels in delivery truck between runs.
- Communicated regularly with warehouse personnel regarding inventory levels.
- Ensured all deliveries were properly documented and signed for.
- Stayed up-to-date with routes, traffic patterns, hazardous conditions.
- Loaded trucks with necessary packages prior to departure.
- Followed DOT regulations when driving commercial motor vehicles.
- Maintained professional appearance and attitude at all times while representing the company.
- Inspected vehicles for mechanical items and safety issues before each trip.
- Collected payments from customers when applicable.
- Checked product quality to ensure it met customer standards.
- Maintained detailed logs of daily route activities, including stops, pickups, and drop-offs.
- Verified accuracy of invoices against delivery receipts.
- Regularly communicated with dispatch regarding route progress and changes as needed.
- Assisted in the loading dock with organizing and preparing products for daily deliveries.
- Managed inventory on vehicle, ensuring all items are accounted for and secure during transit.
National Account Driver
Interstate Battery of Inland Empire
Upland, California
10.2018 - 01.2020
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Maintained accurate logs of vehicle inspections and repair status.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Reported any incidents involving the truck or its cargo to management immediately.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Managed time efficiently when making multiple stops along designated routes.
- Assisted with loading and unloading freight when necessary.
- Adhered to company policies and procedures related to safety and security standards.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to traffic laws and regulations to prevent accidents.
- Communicated effectively with dispatch and customers to provide status updates.
Route Service Manager
Interstate Battery Inland Valley
Upland, California
01.2020 - Current
- Communicated regularly with customers to ensure satisfaction with services provided.
- Established relationships with new customers in order to increase revenue potential.
- Investigated any discrepancies between inventory levels reported by drivers versus actual levels found at locations visited during routes.
- Resolved customer complaints or escalated them as necessary.
- Analyzed customer data to identify trends in purchasing habits and adjusted routes accordingly.
- Negotiated contracts with vendors for best prices on products used in routes.
- Managed inventory levels by ensuring timely restocking of supplies at each location.
- Prospected daily for new accounts to build connections and convert leads into sales appointments.
Education
1 Year General Mechanic Program -
Wyotech Long Beach
Long Beach, CaliforniaSkills
- Strategic account development
- Excellent work ethic
- Clean MVR
- Exceptional time management skills
- Territory sales management
- Highly competitive
- Knowledge of hand held computers
- Self motivated
- CDL
- Strong interpersonal skills
- Self-starter
- Route Sale Employee of month
- Experienced fork lift operator
- Pallet jack
- Hand trucks
- Strong client relations
- Strategic sales knowledge
Accomplishments
I have won numerous employee of the month awards for both my sales records and my work ethic. I have been nominated and have attended the last two Interstate battery conventions. I was nominated by California Coast and Arizona.
Roles And Responsibilities
- Sold and delivered product to customers
- Operated a work truck with CDL equipped with HTS, six bay truck.
- Rotated product according to date.
- Selected the correct products based on customer needs, product specifications and applicable regulations
- Used hand held computer for all orders and invoices.
- Established new accounts along with maintaining existing accounts.
- Completed on average 35 -40 route deliveries a day.
- Assisted with warehouse inventory.
- Loaded and unloaded truck daily.
- Opened and closed warehouse on a need to basis.
- Routinely assist co-workers with their assignments.
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
- Prioritized tasks and projects to meet tight deadlines.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Consulted with businesses to supply accurate product and service information.
- Met existing customers to review current services and expand sales opportunities.
- Identified prospective customers by using business directories and following leads from existing clients.
- Sold product to the public and to used car dealerships.
- Delivered and also installed product.
- Refurbished used product.
- Kept inventory, ordered new product and supplies.
- Used hand trucks, forklift and pallet jack.
- Negotiated prices, terms of sales and service agreements.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Built relationships with customers and the community to promote long term business growth.
- Quoted prices, credit terms and other bid specifications.
- Created sales contacts with on- and off-premise accounts.
References
- Robert Lindsey, Interstate national account manager, (951)757-6041
- Larry Burke, Independent Interstate Battery owner, (909)721-2516
- Dave Walworth, Independent Interstate Battery owner, (623)363-3695
Timeline
Route Service Manager
Interstate Battery Inland Valley
01.2020 - Current
National Account Driver
Interstate Battery of Inland Empire
10.2018 - 01.2020
Route Driver / Sales Representative
Interstate Battery of Arizona
02.2014 - 09.2018
Route Sales Manager
Interstate Battery
10.2007 - 01.2014
1 Year General Mechanic Program -
Wyotech Long Beach
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