Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Sharma

Rolling Hills Estates,California

Summary

Successful at working under pressure and with minimal error to park, secure and retrieve guests in lots and parking garages. Reliable in maintaining safety standards and minimizing risks. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, wait staff and management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Valet Attendant

Terranea Resort And Spa - Palos Verdes
01.2022 - Current
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
  • Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.

Customer Service Associate

Walgreens
02.2021 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Server

California Pizza Kitchen
02.2019 - 01.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

Private Pilot License - Aircraft Piloting And Navigation

Sling Pilot Academy
Torrance, CA
03.2019

High School Diploma -

Palos Verdes Peninsula High School
Rolling Hills Estates, CA
03.2018

Skills

  • Client Support
  • Business Operations
  • Conflict Resolution Techniques
  • Complex Problem-Solving
  • Customer Experience
  • Customer Satisfaction
  • Attention to Detail
  • Efficient Service
  • Shift Coverage
  • Cash Register Operations

Certification

  • Certified Food Handler.

Timeline

Valet Attendant

Terranea Resort And Spa - Palos Verdes
01.2022 - Current

Customer Service Associate

Walgreens
02.2021 - 12.2021

Server

California Pizza Kitchen
02.2019 - 01.2021

Private Pilot License - Aircraft Piloting And Navigation

Sling Pilot Academy

High School Diploma -

Palos Verdes Peninsula High School

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Nicholas Sharma