Nicholas Sherman-Diestel
Las Vegas,NV
Summary
Dynamic professional with a proven track record in customer service and sales expertise, notably at Armani Exchange. Skilled in conflict resolution and POS system operation, I excel in fostering client relationships and enhancing team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency through innovative problem-solving and exceptional people skills. Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization.
Overview
7
7
years of professional experience
Work History
Sales Associate
Armani Exchange
Las Vegas, NV
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Polo Ralph Lauren
Las Vegas, NV
10.2023 - 05.2024
Customer Experience Guide
Sandbox VR
Las Vegas, NV
10.2021 - 04.2023
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Aligned team objectives with organizational goals, resulting in an increased level of overall success and employee engagement.
- Reduced operational expenses by implementing process improvements, automation tools, and resource optimization techniques.
- Championed employee development initiatives such as mentorship programs, skills training workshops, and performance evaluations designed for continuous growth opportunities.
Camp Counselor
City Of Raleigh Parks And Recreation
Raleigh, NC
04.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
Security Guard
Eagle Eye Security
Raleigh, NC
09.2020 - 02.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
25U Signal Support Systems Specialist
Army
Fort Campbell North, KY
08.2017 - 07.2020
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Maintained accountability for assigned vehicles and equipment, safeguarding valuable assets critical to mission success.
- Contributed to the overall success of the unit by maintaining communication systems that enabled seamless coordination and information sharing between team members.
- Managed preventative maintenance checks on equipment, ensuring reliability and readiness for mission-critical operations.
- Liaised with unit leadership to communicate vital information about system statuses, upgrades, and repairs effectively.
- Conducted thorough inventory assessments to ensure accurate records of all communications equipment at hand.
- Implemented security measures on sensitive communications channels, protecting vital information from unauthorized access.
- Resolved complex communication issues with a combination of troubleshooting techniques and equipment replacements.
- Collaborated with team members to establish effective communication networks during various training exercises and deployments.
- Operated electronic warfare systems as part of an integrated strategy against enemy forces during training exercises.
- Served as subject matter expert on signal support systems within the unit, offering guidance on best practices when consulted.
- Provided technical assistance to users, optimizing the effectiveness of communication devices and systems.
Education
Associate - Computer And Information Sciences
Asher College
Sacramento, CA08.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Excellent people skills
- Exceptional customer service
- Reliable and punctual
- Cash Handling
- Money Handling
- Verbal/written communication
- Cash Register Operation
- Client Service
- Conflict Resolution
- Sales expertise
- Customer Needs Assessment
- POS System Operation
- Inventory Tracking
- Inventory Control
- Policy and Procedure Adherence
- Friendly and Helpful
- Organization
- Safety and Cleanliness Standards
Timeline
Sales Associate
Armani Exchange
05.2024 - Current
Sales Associate
Polo Ralph Lauren
10.2023 - 05.2024
Customer Experience Guide
Sandbox VR
10.2021 - 04.2023
Camp Counselor
City Of Raleigh Parks And Recreation
04.2021 - 08.2021
Security Guard
Eagle Eye Security
09.2020 - 02.2021
25U Signal Support Systems Specialist
Army
08.2017 - 07.2020
Associate - Computer And Information Sciences
Asher College