Summary
Overview
Work History
Education
Skills
Future pilot
Timeline
Generic

Nicholas Silva

Morgan Hill,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Server

Olive Garden Restaurant
07.2023 - 11.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Snowboard Instructor

Mt. Rose Ski Tahoe
10.2022 - 04.2023
  • Enhanced student performance by developing and implementing engaging snowboarding lessons tailored to individual skill levels.
  • Boosted customer satisfaction by providing personalized guidance and support throughout the snowboarding sessions.
  • Improved safety awareness among students through comprehensive instruction on equipment maintenance, slope etiquette, and injury prevention techniques.
  • Collaborated with fellow instructors to design innovative lesson plans, maximizing learning opportunities for diverse groups of students.
  • Organized and led 5-10 weekly classes and 2-4 individual sessions.

Server

CordeValle
05.2021 - 08.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

Leal Vineyards
06.2020 - 05.2021
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Bachelor of Science - Applied Marketing And Advertising

Grand Canyon University
Phoenix, AZ
03.2025

No Degree - Business And Marketing

University of Nevada, Reno
Reno, NV
12.2023

Associate of Arts - Business Administration

Cabrillo College
Aptos, CA
05.2022

High School Diploma -

Live Oak High School
Morgan Hill, CA
06.2020

Skills

  • Customer Service
  • Multitasking Abilities
  • Interpersonal Skills
  • Analytical thinking
  • Problem Solving
  • Detail Oriented

Future pilot

Currently in the early stages of my journey, I am dedicated to acquiring the necessary skills and certifications to excel in the aviation industry. My commitment to pursuing a career as a pilot is underscored by my enrollment in an accredited pilot training program, where I am actively working towards obtaining my private pilot license. While I am in the initial stages of my training, I am deeply passionate about aviation and motivated to reach the highest standards of proficiency and safety.

Timeline

Server

Olive Garden Restaurant
07.2023 - 11.2023

Snowboard Instructor

Mt. Rose Ski Tahoe
10.2022 - 04.2023

Server

CordeValle
05.2021 - 08.2022

Server

Leal Vineyards
06.2020 - 05.2021

Bachelor of Science - Applied Marketing And Advertising

Grand Canyon University

No Degree - Business And Marketing

University of Nevada, Reno

Associate of Arts - Business Administration

Cabrillo College

High School Diploma -

Live Oak High School

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