NICHOLAS SIMBOLI
Marblehead,MA
Summary
Dynamic professional with extensive experience in patient access at Mass General Brigham, excelling in insurance verification and HIPAA compliance. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in managing patient registration processes while maintaining composure under pressure, ensuring efficient operations and high-quality service delivery.
Overview
12
12
years of professional experience
Work History
Patient Access
Mass General Brigham
Salem, USA
07.2024 - Current
- Arriving Patients via EMS and Quick Reg.
- Utilizing 3 Identifiers including last name, first name, date of birth, and phone number
- Ensuring the use of Nehen when checking insurance verification.
- Using Epic Hyperspace.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed patient registration and verification processes efficiently.
- Trained new staff on patient access protocols and system usage.
- Assisted patients with inquiries regarding services and billing procedures.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Greeted patients, verified patient identification and collected demographic information.
- Provided financial counseling services to patients regarding payment options.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
Cashier
Whole Foods
Swampscott, USA
03.2019 - 04.2020
- Provided hands-on assistance to customers by assessing their needs and maintaining up-to-date knowledge of consumer preferences
- Established strong relationships with customers to foster repeat business
- Managed cash register operations for cash and credit card transactions
- Verified prices for customers and efficiently processed items by scanning barcodes
Waiter
Dandees Donut
Marblehead, USA
11.2018 - 02.2019
- Crafted beverages and fulfilled food orders for customers
- Ensured server areas remained clean and well-stocked during service hours to boost efficiency while serving tables
- Enhanced customer satisfaction by addressing inquiries regarding orders and specialty items
- Managed customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to exemplary service
Shift Leader
Papa Ginos
Beverly, USA
04.2014 - 11.2018
- Assessed employee skills and knowledge on a regular basis, delivering targeted training and mentorship to team members requiring improvement
- Conducted root cause analyses to identify quality issues and implemented long-term solutions
- Addressed customer complaints and concerns, proposing thoughtful resolutions to enhance satisfaction
- Maintained composure and logical thinking in high-pressure situations to facilitate optimal problem-solving
Education
Some College (No Degree) - Criminal Justice
North Shore Community College
Danvers02.2025
High School Diploma -
Peabody Veterans Memorial High School
Peabody06.2016
Skills
- Cashiering
- Patient registration
- HIPAA compliance
- Time management
- Insurance verification
- Cashier abilities
- Microsoft Word
- Calm under pressure
Timeline
Patient Access
Mass General Brigham
07.2024 - Current
Cashier
Whole Foods
03.2019 - 04.2020
Waiter
Dandees Donut
11.2018 - 02.2019
Shift Leader
Papa Ginos
04.2014 - 11.2018
Some College (No Degree) - Criminal Justice
North Shore Community College
High School Diploma -
Peabody Veterans Memorial High School