Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Hope Rodriguez

Lubbock,TX

Summary

very hard worker , I put my effort In everything I do , Authorized to work in the US for any employer I’m a fast learner and very good with technology

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Planned Parenthood
06.2025 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.

Scales

Pyco Industries
09.2024 - 01.2025
  • Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
  • Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
  • Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
  • Analyzed user feedback to identify areas for improvement, leading to development of more user-friendly software updates.
  • Spearheaded initiatives to adopt new technologies, keeping company at forefront of industry innovations.
  • Developed and maintained comprehensive documentation for software applications, facilitating easier maintenance and updates.
  • Evaluated log characteristics to determine grades.
  • Weighed in trucks and logged information

Assembler

Johnson Controls
09.2020 - 02.2024
  • I was a fast learner I learned how to do everything in there and helped others every day to make sure the job was done right , very good with technology

Education

No Degree -

Lubbock High High School
Lubbock, TX

Skills

  • Team Member
  • Customer Service
  • Cashiering
  • Cash Handling
  • Assembly
  • Packaging
  • Software troubleshooting
  • Windows
  • Microsoft Office
  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Multitasking and organization
  • Appointment scheduling
  • Phone and email etiquette
  • Healthcare systems navigation
  • Problem-solving
  • Quality assurance
  • Information collection
  • Friendly and outgoing
  • Data entry

Certification

Certified in Epic

Hippa

Protocol compliance etc

Assessments

  • Customer service — Proficient
  • June 2020
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Patient Access Representative

Planned Parenthood
06.2025 - Current

Scales

Pyco Industries
09.2024 - 01.2025

Assembler

Johnson Controls
09.2020 - 02.2024

No Degree -

Lubbock High High School

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Hope Rodriguez