Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Simboli

Marblehead,MA

Summary

Dynamic Patient Access Coordinator at Mass General Hospital with expertise in insurance verification and HIPAA compliance. Proven ability to enhance patient registration efficiency and resolve inquiries with strong empathy. Adept at financial counseling and fostering team collaboration to improve service delivery and patient satisfaction. Compassionate Patient Access Coordinator known for productive and efficient task completion. Skilled in patient registration, insurance verification, and data confidentiality management. Excel in communication, teamwork, and problem-solving to enhance patient experience and streamline access processes. Seasoned Patient Access Coordinator with robust experience in hospital and healthcare settings. Strengths include efficient patient registration, insurance verification, and admission processes coupled with strong communication skills. Prior work history demonstrates dedication to improving patient satisfaction and streamlining administrative procedures for optimal efficiency. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success.

Overview

12
12
years of professional experience

Work History

Patient Access Coordinator

Mass General Hospital
Salem, MA
07.2023 - Current
  • Coordinated patient registration processes to enhance workflow efficiency.
  • Managed insurance verification and eligibility checks for patient services.
  • Resolved patient inquiries regarding billing, scheduling, and service details.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Adhered to HIPAA guidelines when handling confidential patient information.
  • Coordinated with clinical staff to ensure timely completion of registration process.
  • Initiated patient interactions to provide a positive experience., verified patient identification and collected demographic information.
  • Provided financial counseling services to patients regarding payment options.
  • Verified insurance eligibility and ensured coverage of services to be provided.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Explained policies, procedures and services to patients.

Assistant Manager

Panera Bread
Swampscott, MA
05.2020 - 07.2021
  • Assisted in training new staff on operational procedures and customer service standards.
  • Coordinated daily team schedules to ensure optimal staffing levels and coverage.
  • Managed inventory levels, placing orders to maintain stock and reduce shortages.
  • Oversaw cash handling processes, ensuring accuracy in transactions and deposits.
  • Monitored food preparation quality, adhering to company standards for taste and presentation.
  • Managed customer service inquiries and complaints in a timely manner.
  • Managed daily workflows to maintain smooth functioning of the team. including scheduling shifts, assigning duties.

Cashier

Whole Foods
Swampscott, MA
03.2019 - 04.2020
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Built positive relationships with customers to increase repeat business
  • Operated cash register for cash, and credit card transactions
  • Checked prices for customers and processed items sold by scanning barcodes

Waiter

Dandees Donut
Marblehead , MA
11.2018 - 02.2019
  • Prepared beverages and filled food orders for customers
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service

Shift Leader

Papa Ginos
Beverly , MA
04.2014 - 11.2018
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Performed root cause analysis to determine quality issues and develop long-term solutions
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions

Education

High School Diploma -

Peabody Veterans Memorial High School
Peabody, MA
05-2016

Some College (No Degree) - Health Care Administration

Southern New Hampshire University
Hooksett, NH
05-2028

Some College (No Degree) - Criminal Jusice

North Shore Community College
Danvers, MA
01-2017

Skills

  • Cashier abilities
  • Cashier experience
  • Cashiering

  • Patient registration
  • Insurance verification
  • HIPAA compliance
  • Customer service
  • Communication skills
  • Problem resolution
  • Team collaboration
  • Financial counseling
  • Strong empathy
  • Patient check-in
  • Flexible schedule
  • Quality assurance

Timeline

Patient Access Coordinator

Mass General Hospital
07.2023 - Current

Assistant Manager

Panera Bread
05.2020 - 07.2021

Cashier

Whole Foods
03.2019 - 04.2020

Waiter

Dandees Donut
11.2018 - 02.2019

Shift Leader

Papa Ginos
04.2014 - 11.2018

High School Diploma -

Peabody Veterans Memorial High School

Some College (No Degree) - Health Care Administration

Southern New Hampshire University

Some College (No Degree) - Criminal Jusice

North Shore Community College
Nicholas Simboli