Nicholas Smith
Myrtle Beach,South Carolina
Summary
I'm a Cisco Certified Network Associate (CCNA) with a deep passion for network systems management. I have hands-on experience in designing, implementing, and maintaining secure and reliable network infrastructure. I enjoy solving complex network challenges and optimizing systems for performance and efficiency. With a strong foundation in Cisco technologies and a collaborative approach, I’m committed to ensuring smooth and secure connectivity across any environment, always looking for ways to improve and streamline network operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consultation Agent
Geek Squad - Best Buy
Myrtle Beach, SC
04.2024 - Current
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Assessed customer needs and provided advice on appropriate products or services.
- Performed basic network troubleshooting and maintenance activities.
- Configured network settings as per customer requirements.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Implemented security measures to protect against unauthorized access or viruses.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Created backup images of customers' data files onto external storage devices.
- Upgraded computers with new hardware components like processors, RAMs.
Brand Ambassador
Polo Ralph Laren
North Myrtle Beach, South Carolina
04.2021 - 07.2021
- Maintain warm, friendly attitude in all new interactions
- Demonstrate considerable knowledge of product/service
- Regularly exceeded daily sales goals with cross-selling and upselling techniques
- Maintain knowledge of current promotions and all store policies
- Evaluate sales personnel on a monthly basis and discuss target goals.
Clocksmith Apprentice
The Clocksmith
Charleston, South Carolina
01.2020 - 04.2020
- Smoothed, sanded and caulked areas to provide clean finish
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Gained experience and recognition for ability to analyze and follow manuals, schematic diagrams, and other specifications
- Responded to and resolved warranty claims, performed movement inspections
- Helped to install systems, components and construction materials into Antique Clocks.
Sales Associate
Coach
Myrtle Beach, South Carolina
09.2019 - 12.2019
- Engaged with customers to effectively build rapport and lasting relationships
- Worked alongside retail representatives to boost sales by enhancing product presentations
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Tracked stock using company inventory management software
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
New Homes Sales Assistant
Smart Staffing Solutions - Temps Plus
Fredericksburg, Virginia
09.2018 - 06.2019
- Developed and maintained list of available properties
- Generated leads for sales through cold calls and referrals
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue
- Increased home sales through persuasion, negotiation and ability to close
- Coordinated appointments to show marketed properties
- Increased project productivity by collaborating with builders
- Promoted properties to target audiences to enhance revenue generation.
Education
Associate of Applied Science - Network Systems Management
Horry Georgetown Technical College
Conway, South Carolina08-2024
High School Diploma -
King George High School
King George, Virginia05.2018
Skills
- Firewalls and endpoint security
- Risk Assessment
- Technical Troubleshooting
- Infrastructure planning and design
- Mobile Device Management
- Network configuration
- System Integration
- Switching protocols
- Security technologies
- Data backups
- Hardware and software configurations
- IP Addressing and Subnetting
- Connectivity troubleshooting
- Cisco wireless routers and switches
- Network Security
- Hardware Installation
- Network debugging
Accomplishments
- Cisco Certified Network Associate
Certification
- Cisco Certified Network Associate
Timeline
Consultation Agent
Geek Squad - Best Buy
04.2024 - Current
Brand Ambassador
Polo Ralph Laren
04.2021 - 07.2021
Clocksmith Apprentice
The Clocksmith
01.2020 - 04.2020
Sales Associate
Coach
09.2019 - 12.2019
New Homes Sales Assistant
Smart Staffing Solutions - Temps Plus
09.2018 - 06.2019
Associate of Applied Science - Network Systems Management
Horry Georgetown Technical College
High School Diploma -
King George High School
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