Nicholas Smith
Geek Squad
Newport News,VA
10
years of professional experience
Dedicated Customer Service Representative devoted to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Authentic, hardworking, and ready to join my next team.
Work History
Consultation Agent
2 Years 2 Months- Diagnose hardware and software problems across a wide range of consumer electronics and recommend cost-effective repair or replacement options to customers.
- Perform hands-on repairs and troubleshooting during peak periods, helping reduce backlog and restore devices to service in a timely manner.
- Document case histories, communicate repair status clearly to customers, and coordinate with technicians to ensure quality control.
- Provide technical guidance and preventive maintenance advice to improve device longevity and customer satisfaction.
Helper Coordinator
- Collaborated with instructors to design engaging technology experiences for adolescents, including 3D modeling, stop motion, and game development.
Sales Associate
6 Months- Advised customers on activating new lines, upgrading plans, and selecting devices aligned with their needs.
- Conducted product demonstrations and explained features to help customers make informed purchasing decisions.
- Assisted with account setup, billing inquiries, and basic troubleshooting to ensure positive post-sale experiences.
- Collaborated with team members to achieve sales targets and maintain high customer service standards.
Sales Consultant
7 Years 2 Months- Built and maintained technology solutions with clients to elevate personal and professional experiences. Managed service delivery across various technology platforms, including computers, mobile phones, televisions, and cameras.
Camera/Lens Repair Tech
2 Months- Executed troubleshooting and repair of complex systems using detailed schematics and diagrams.
Education
High School Diploma
Skills
Sales Associate
Customer Service
Interpersonal Communication
Problem-solving
Team Success
Mobile Phones and solutions
Cameras
Computers
Televisions
Timeline
Helper Coordinator
Geek Squad Academy
08.2026 - 08.2026Read More
Consultation Agent
Geek Squad
08.2024 - CurrentRead More
Sales Associate
Verizon Wireless
01.2024 - 07.2024Read More
Sales Consultant
Best Buy
10.2016 - 12.2023Read More
Camera/Lens Repair Tech
Canon Virginia, Inc
06.2016 - 08.2016Read More
Denbigh High School
High School Diploma
Read More