Tom Vang

-Helped Clients with basic troubleshooting on multiple devices including laptops, towers, and phones.

-Escalated and checked in devices with more complex issues to ARAs

-Provided quality client service to ensure clients leave satisfied or informed about solutions

-Maintained a coordinated environment for a easy check in and check out process

-Helped trained and informed new operators on how to run production lines

-Followed Standard Operating Procedures to ensure product quality and control

-Used software applications such as (comet) for data entry and inventory tracking

-If needed, worked in a team environment to optimize output