Walter Bateman
Taylorsville,UT
Summary
Detail-oriented Consultation Agent highly skilled at software installation, upgrades, updates and hardware replacement. Specialist in virus removal and performance tweaks. Adopts helpful and solutions-oriented approach when addressing specific user issues. Experienced in imaging software and diagnostics as well as sales.
Overview
5
5
years of professional experience
Work History
Consultation Agent
Best Buy LLC
02.2023 - Current
- Collaborated with cross-functional teams to develop comprehensive strategies for clients'' unique challenges.
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Built lasting relationships with clients through consistent communication and timely followups.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
Sales Advisor
Best Buy LLC
07.2022 - 02.2023
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
PC Build Technician
PC Laptops LLC
12.2018 - 07.2022
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Imaged new machines with the required versions of windows and updated BIOS files.
- Troubleshooted any hardware issues that arose during the build process.
Education
Associate of Applied Science - Information Ssystems
Salt Lake Community College
Salt Lake City, UT05.2017
Skills
- System diagnostics
- Technical Documentation
- System optimization
- User Training
- Hardware Configuration
- Hardware Repair
- Microsoft Windows and Office
- System Performance Assessments
- Analytical and Methodical
- Laptop Servicing
- Desktop support
- Software Updates
- Computer Diagnostics
- Software diagnosis
- Component Replacement
Timeline
Consultation Agent
Best Buy LLC
02.2023 - Current
Sales Advisor
Best Buy LLC
07.2022 - 02.2023
PC Build Technician
PC Laptops LLC
12.2018 - 07.2022
Associate of Applied Science - Information Ssystems
Salt Lake Community College
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