Nicholas Socki

• Effectively resolved customer complaints by identifying solutions that prioritized customer satisfaction and fostered long-term loyalty.
• Assumed full ownership of customer issues, managing them through to resolution while ensuring a positive customer experience and timely outcomes.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Assisted elderly and disabled customers by accurately taking and processing orders to be delivered to their home.

I have hands on experience installing and repairing gas mains, conducting safety inspections to identify and address gas leaks in homes. Additionally, I provided customer service to homeowners offering guidance and support.

• Collaborated with team members to maintain a positive and productive work environment.
• Handled customer inquiries with professionalism, addressing concerns and providing relevant information as needed.

I located and repaired gas service leaks in Chicago, ensuring the safety and reliability of natural gas systems by effectively resolving issues to prevent further leaks.
Informed customers of ongoing issues, explaining the root cause and the actions being taken to resolve them.