Gracie Kirk
Drummonds,TN
Summary
Detail-oriented and highly adaptable with experience in research, customer service, and sales. Strong background in communication, leadership, and teamwork, with a proven ability to problem-solve in fast-paced environments. Skilled in data analysis, inventory management, and laboratory techniques, with hands-on experience in clinical research. Passionate about delivering excellent service, fostering team collaboration, and driving efficiency in all roles.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Brewista | 7Brew Coffee
Clinton, MS
02.2024 - Current
- Delivered exceptional customer service by engaging with customers, personalizing orders, and maintaining an upbeat atmosphere
- Accurately prepared a variety of specialty coffee beverages, ensuring consistency in quality and taste
- Managed cash transactions, processed payments, and balanced cash drawers at the end of shifts
- Maintained a fast-paced, high-volume work environment by collaborating with team members to complete tasks efficiently
- Proactively adapted to schedule changes, multitasking to meet business needs and customer demands
Retail Sales Associate
The Soap Factory
Atoka, TN
11.2022 - 06.2024
- Increased sales through personalized product recommendations and in-depth knowledge of inventory
- Assisted in visual merchandising, maintaining an organized and aesthetically appealing store layout
- Managed inventory control by tracking stock levels, restocking shelves, and placing orders for necessary items
- Provided friendly and knowledgeable customer service, resolving inquiries and enhancing the shopping experience
Education
Bachelor’s Degree - Psychology, Biology
Mississippi College
Clinton, MS12.2024
Associate of Science -
Dyersburg State Community College
Covington, TN12.2022
Skills
Communication – Created meaningful customer interactions, clearly explained product benefits, and assisted customers in making informed purchases at The Soap Factory and 7Brew
Teamwork & Leadership – Worked collaboratively with coworkers to maintain efficiency, demonstrating natural leadership abilities in guiding team success
Sales & Customer Engagement – Successfully promoted products to increase sales and enhance customer satisfaction through strategic recommendations
Creativity – Developed innovative and artistic solutions in sales and merchandising, enhancing store displays and customer experiences
Computer & Technical Proficiency – Skilled in Microsoft Office Suite, including Excel, PowerPoint, and Word, along with experience using inventory and POS systems
Inventory Control & Organization – Managed stock levels, placed orders, and maintained detailed records, ensuring seamless operations at The Soap Factory
Time Management– Consistently met deadlines and completed daily operational tasks efficiently at 7Brew, maintaining an organized and structured workflow
Cash Handling & Transactions – Accurately processed payments, delivered correct change, and balanced cash drawers at both 7Brew and The Soap Factory
Childcare & Community Involvement – Volunteered in church nursery for two years, assisting in child supervision and engagement
Personal Information
Willing To Relocate: True
Timeline
Customer Service Representative
Brewista | 7Brew Coffee
02.2024 - Current
Retail Sales Associate
The Soap Factory
11.2022 - 06.2024
Bachelor’s Degree - Psychology, Biology
Mississippi College
Associate of Science -
Dyersburg State Community College