Nicholas Stewart
Orangevale,CA
Summary
Experienced hospitality professional with a strong background in operations management, customer retention, and team training. Skilled in leading busy shifts, improving workflow, and maintaining a welcoming guest experience. Proven ability to support sales growth, budget management, and day-to-day performance.
Overview
1
1
Certification
15
15
years of professional experience
Work History
General Manager
The Almond Tree
08.2025 - 09.2026
- Directed daily operations, ensuring smooth service and consistent guest satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Trained team members on service standards, safety procedures, and workflow expectations.
- Monitored inventory levels and coordinated ordering to prevent supply shortages.
- Resolved customer concerns promptly while maintaining professional, welcoming environment.
- Reviewed sales trends and identified opportunities to improve operational efficiency.
Bartender
The Almond Tree
12.2018 - 08.2025
- Processed guest orders accurately while maintaining efficient service during high-volume shifts.
- Adhered to alcohol service guidelines and verified identification for age-restricted sales.
- Resolved guest concerns professionally while maintaining calm, attentive bar operations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Dave & Buster's
11.2018 - 03.2020
- Crafted cocktails, poured beverages, and maintained consistent drink presentation standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
New Restaurant Opening Trainer
Buffalo Wild Wings
11.2011 - 09.2018
- Trained new team members on service standards, menu knowledge, and guest engagement expectations.
- Demonstrated POS procedures, order accuracy, and payment handling across front-of-house stations.
- Reinforced brand procedures for seating, table turns, and teamwork during peak volume.
- Supported cross-training across dining room, bar, and takeout operations to improve flexibility.
- Monitored trainee progress and corrected performance gaps with clear, timely feedback.
- Collaborated with subject matter experts to create accurate training content.
Server, Bartender, Guest Experience Captain
Buffalo Wild Wings
09.2011 - 09.2018
- Trained new servers and bartenders on POS procedures, drink standards, and guest service expectations.
- Managed drink orders with accuracy, maintaining speed and consistency during high-volume shifts.
- Suggested menu pairings and beverage options to enhance
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
High School Diploma -
San Juan High School
Citrus Heights, CASkills
- Operations management
- P&L management
- Multi-tasking
- Sales strategy
- Customer retention
- Budget management
- Guest engagement
Certification
- ServSafe Manager Training
- Responsible Beverage Service Training
- ServSafe Foodhandler's Training
Timeline
General Manager
The Almond Tree
08.2025 - 09.2026
Bartender
The Almond Tree
12.2018 - 08.2025
Bartender
Dave & Buster's
11.2018 - 03.2020
New Restaurant Opening Trainer
Buffalo Wild Wings
11.2011 - 09.2018
Server, Bartender, Guest Experience Captain
Buffalo Wild Wings
09.2011 - 09.2018
High School Diploma -
San Juan High School