Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Street

Procious,West Virginia

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Member Services Coordinator

Cvs Health Aetna
08.2024 - Current
  • Facilitated member onboarding processes, ensuring seamless integration into services offered.
  • Coordinated communication between departments to enhance member satisfaction and service delivery.
  • Developed training materials for staff to improve customer service skills and knowledge of offerings.
  • Implemented feedback mechanisms, enhancing responsiveness to member inquiries and concerns.
  • Developed key relationships with members to better understand their needs and interests, tailoring services accordingly.
  • Enhanced member satisfaction by promptly addressing inquiries and providing solutions to concerns.
  • Coordinated communication between clients, healthcare providers, and government agencies to resolve issues efficiently.
  • Demonstrated excellent customer service skills while assisting diverse populations with various needs related to Medicaid benefits.
  • Collaborated with healthcare providers to resolve billing issues, facilitating prompt payment of claims.
  • Improved member satisfaction by responding promptly and professionally to Medicaid inquiries.

Customer Service Representative

ALORICA
10.2019 - 05.2024
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Processed payments and order reconnects for electric services.
  • Set up payment plans which work best with the customers needs.
  • Customer service inbound calls

Customer Service Representative

LogistiCare
08.2018 - 09.2019
  • Responded proactively and positively to rapid change.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Scheduled appointments for transportation to and from physician appointments for members
  • Scheduled gas mileage reimbursement for members
  • Customer service for inbound phone calls

Customer Service Representative

Alorica
07.2017 - 07.2018
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded proactively and positively to rapid change.
  • Scheduled appointments for installation and termination of gas services for Mountaineer Gas Company
  • Arrange for debt repayment or establish repayment schedules for customers
  • Customer service with inbound calls

Customer Service Representative

IBEX Global
02.2016 - 11.2016
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded proactively and positively to rapid change.
  • Advanced computer /internet usage and procedures to be able to provider technical support to customers
  • Customer service inbound calls

Tree Cutter and Grounds Man

Asplundh Tree Expert
10.2012 - 01.2016
  • Inspected and repaired equipment such as wedges, machinery, lifts, saws and saw blades before and after use.
  • Cut trees and limbs to clear utility lines
  • Remove brush from site
  • Load limbs and brush into wood chipper

Education

Electrical Techology -

Carver Career Center
Charleston, WV
06.2012

Criminal Justice

West Virginia State University
Institute, WV
09.2011

High School Diploma -

Herbert Hoover High School
Elkview, WV
05.2007

Skills

  • Active Listening
  • Service Standard Compliance
  • Customer Consulting
  • Microsoft Excel
  • Credit Card Payment Processing
  • Critical Thinking
  • Professional Telephone Demeanor
  • Customer Retention Strategies

Timeline

Member Services Coordinator

Cvs Health Aetna
08.2024 - Current

Customer Service Representative

ALORICA
10.2019 - 05.2024

Customer Service Representative

LogistiCare
08.2018 - 09.2019

Customer Service Representative

Alorica
07.2017 - 07.2018

Customer Service Representative

IBEX Global
02.2016 - 11.2016

Tree Cutter and Grounds Man

Asplundh Tree Expert
10.2012 - 01.2016

Electrical Techology -

Carver Career Center

Criminal Justice

West Virginia State University

High School Diploma -

Herbert Hoover High School

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