William "James" Morgan
Vacaville,CA
Summary
Dynamic leader with a proven track record at Beach Hut Deli, enhancing operations and spearheading sales growth. Excelled in training and mentoring teams, fostering teamwork, and building customer relationships. Achieved significant improvements in customer engagement and operational efficiency through innovative strategies and problem-solving. Skilled in operations management and customer service, driving success and organizational growth.
Overview
12
12
years of professional experience
Work History
Multi-Unit General Manager
Beach Hut Deli
04.2023 - 11.2024
- Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
- Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
- Facilitated inter-unit collaboration on projects that required joint resources or expertise sharing between locations within the organization.
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
Owner/ Operating Partner
Beach Hut Deli
12.2015 - 04.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with customers, other businesses, and within my community resulting in repeat business and referrals.
- Interacted exceptionally with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions and find their talents.
Call Center Team Lead
Milestone Technologies
10.2014 - 01.2016
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept up-to-date and helped train team with new devices, OS updates, etc. from our client.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Balanced workload and responsibilities among team members, ensuring optimal productivity and job satisfaction.
- Generated reports detailing metrics such as call times and satisfaction ratings.
General Manager
Denny's Diner
02.2013 - 08.2014
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
No Degree - General
Sierra College
Rocklin, CA06-2012
High School Diploma -
Lindhurst High School
Olivehurst, CA06-2010
Skills
- Training and mentoring
- Operations management
- Sales growth
- Staff development
- Teamwork and collaboration
- Problem-solving
- Customer service
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Relationship building
- Customer relations
2017 Beach Hut Deli Recipe Competition Winner
Won 1st place in the company's bi-annual recipe competition. Awarded $1,000 and my sandwich featured on the menu.
Timeline
Multi-Unit General Manager
Beach Hut Deli
04.2023 - 11.2024
Owner/ Operating Partner
Beach Hut Deli
12.2015 - 04.2023
Call Center Team Lead
Milestone Technologies
10.2014 - 01.2016
General Manager
Denny's Diner
02.2013 - 08.2014
No Degree - General
Sierra College
High School Diploma -
Lindhurst High School
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