Nicholas Tortoriello
Wharton,NJ
Summary
Proactive Senior Total Loss Adjuster with over 9 years of experience in evaluating total loss claims. Known for empathetic communication, effective time management, and the ability to identify subrogation opportunities. Committed to enhancing team capabilities and ensuring compliance with industry standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Total Loss Adjuster
NJM Insurance Group
Parsippany, NJ
09.2016 - Current
- Evaluated total loss claims, ensuring compliance with company policies and regulatory standards.
- Collaborated with internal teams to assess damage and determine settlement amounts effectively.
- Conducted thorough investigations of claims, gathering evidence and documentation for accurate reporting.
- Mentored junior adjusters on best practices for claim assessment and customer communication strategies.
- Corresponded with attorney's regarding liability limits and payouts
- Determines and timely sets appropriate reserves within authority level
- Identify subrogation opportunities and fraud potential and make appropriate referrals
- Determines and timely sets appropriate reserves within authority level
- Identify subrogation opportunities and fraud potential and make appropriate referrals
- May be asked to take on higher complexity claims as needed
- Maintains ongoing training to stay up to date with insurance guidelines
- May be asked to take on higher complexity claims as needed
Education
Bachelor of Arts - Criminal Justice
Rutgers University
New Brunswick, NJ08-2015
Bachelor of Arts - Homeland Security
Raritan Valley Community College
Somerville, NJ08-2012
Skills
- Claims investigation
- Empathy: seeing things from the client's perspective
- Analytical thinking: investigating claims with a critical eye
- Communication skills: explaining policies and building rapport
- Time management skills: juggling multiple claims
- Reviewing Insurance policy limits
Certification
- Licensed Connecticut Property Damage Adjuster - December 2024-November 2026
- AIC Certification, NJM Insurance Group - September 2021
Timeline
Senior Total Loss Adjuster
NJM Insurance Group
09.2016 - Current
Bachelor of Arts - Criminal Justice
Rutgers University
Bachelor of Arts - Homeland Security
Raritan Valley Community College