Nicholas Troisi

The ability to motivate, guide, and support team members, ensuring that all shifts run smoothly and that staff members are performing their duties effectively.

Strong interpersonal skills to handle member inquiries, resolve issues, and provide a welcoming and positive experience for all gym-goers.

Proficiency in managing daily operations, including opening/closing procedures, equipment maintenance, and ensuring cleanliness and safety standards are met.

• Evaluate daily performance of Guest Experience and Guest Service Representatives.
• Coach and encourage team members to provide superior guest services, to foster guest satisfaction and retention.
• Monitor and motivate team members to ensure they are in full uniform, are working at their assigned posts and receive required work breaks.
• Support Guest Experience and Guest Service team members in both general admission and Premium Services areas.
• Assist in diffusing guest concerns when needed.

Assist members with billing

Assist prospective members with signups

Provide tours to prospective members

Enforce rules and policies

• Prepared stadium for season by staging guest areas, cleaning, painting and organizing sections of the ballpark.
• Supervised associates working in children's play area during games.
• Assisted in merchandise sales throughout ballpark.
• Escorted guests to seats and supervised areas of stands to ensure fan safety and enjoyment.
• Greeted guests as they entered stadium.

• Operated children's inflatable play area to ensure enjoyable ballpark experience for guest families with young children.
• Monitored children's area and maintained safety for guests.
• Escorted ballpark fans to seats and supervised stands to ensure safe and enjoyable experience for all guests.

• Worked with mainstream and special needs students, ages 4 – 18.
• Taught campers basic baseball skills and drills.
• Collaborated with other athletic specialists to ensure positive camper experiences.
• Supervised ATV use to verify safe operation of ATV trail.