Nicholas Troisi
Port Jefferson Station,NY
Summary
Dynamic Club General Manager at Planet Fitness with a proven track record in recruiting talent and enhancing guest experiences. Skilled in problem-solving and sales monitoring, I successfully organized promotional activities that boosted customer engagement. Passionate about fostering a positive workplace culture and ensuring compliance with safety standards.
Overview
4
4
years of professional experience
Work History
Club General Manager
Planet Fitness
Hampton Bays, NY
02.2025 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized promotional activities such as discounts or loyalty programs in order to attract more customers.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Assistant Manger
Planet Fitness
Patchogue, NY
10.2024 - Current
- Recruited and trained new employees to meet job requirements.
- Maintained accurate records of sales transactions using point-of-sale systems.
Shift Leader
Planet Fitness
Patchogue, NY
02.2024 - 09.2024
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
Front Desk Associate
Planet Fitness
Patchogue, NY
05.2023 - 01.2024
- Responded to inquiries and room requests made online, by phone, and via email.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Guest Experience Supervisor
Oak View Group (UBS Arena)
Elmont, NY
11.2021 - 07.2023
- Created and implemented processes to ensure a consistent, high-level guest experience.
- Ensured compliance with all applicable laws and regulations related to guest experiences.
Stadium Operations and Merchandising Intern
Long Island Ducks
Central Islip, NY
05.2021 - 08.2021
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Education
Bachelor of Science - Sport Management
SUNY Farmingdale
Farmingdale 05-2022
Skills
- Meeting deadlines
- Recruiting and interviewing
- Sales monitoring
- Succession planning
- Goal setting
- Problem-solving
Timeline
Club General Manager
Planet Fitness
02.2025 - Current
Assistant Manger
Planet Fitness
10.2024 - Current
Shift Leader
Planet Fitness
02.2024 - 09.2024
Front Desk Associate
Planet Fitness
05.2023 - 01.2024
Guest Experience Supervisor
Oak View Group (UBS Arena)
11.2021 - 07.2023
Stadium Operations and Merchandising Intern
Long Island Ducks
05.2021 - 08.2021
Bachelor of Science - Sport Management
SUNY Farmingdale
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