Nicholas Vazquez
Chicago,Illinois
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Quick to learn all aspects of any position I have been given. Excellent under pressure, and motivated to grow!
Overview
4
4
years of professional experience
Work History
Information Agent
Fedex Express
11.2019 - 07.2023
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Handled, maintained, inspected, and managed all employee equipment in the entire building.
- Provided comprehensive and informative support to all individuals with general queries related to operations or other matters.
Education
High School Diploma -
RCCA
Chicago, IL07.2014
Skills
- Recordkeeping Proficiency
- Business Correspondence
- Time Management
- Polite Communication Skills
- Information Documentation
- Report Generation
- Critical Thinking
- Organizational Skills
Timeline
Information Agent
Fedex Express
11.2019 - 07.2023
High School Diploma -
RCCA
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