Nicholas Venier
Brownstown ,MI
Summary
Dynamic small business owner with a proven track record at M85 Diner, excelling in customer relations and team management. Enhanced customer satisfaction through efficient operations and relationship building, achieving significant repeat business. Skilled in financial oversight and staff training, fostering a collaborative workplace culture that drives success.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Owner
M85 Diner
Wyandotte, MI
10.2025 - Current
- Resolved customer concerns promptly to support positive dining experiences.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
Owner
Downriver Coney
Southgate, MI
05.2022 - 09.2025
- Directed daily restaurant operations, ensuring consistent service and kitchen workflow.
- Managed staff hiring, scheduling, and training to maintain reliable coverage.
- Oversaw inventory ordering, vendor coordination, and supply control.
- Monitored food quality, sanitation, and compliance with health regulations.
- Developed menu updates and pricing decisions aligned with business goals.
- Reviewed sales trends and expenses to guide operational improvements.
- Maintained financial records and payment processes with accuracy.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Team Leader
Ford
Flat Rock, MI
11.2013 - 04.2024
- Directed daily team workflow to meet production, safety, and quality standards.
- Coached associates on standardized work, job rotation, and safe operating procedures.
- Monitored line performance and resolved bottlenecks to maintain steady output.
- Coordinated shift handoffs with supervisors to ensure accurate production continuity.
- Trained new team members on equipment use, quality checks, and plant procedures.
- Escalated issues involving defects, downtime, and staffing to support timely recovery.
Cook
Downriver Coney
07.2016 - 05.2022
- Prepared breakfast and lunch orders using grills, fryers, and flat-top equipment.
- Followed ticket instructions to cook food accurately and maintain order timing.
- Monitored food temperatures and handled ingredients according to food safety standards.
- Restocked prep stations with ingredients, condiments, and cookware during service.
Courtesy Clerk
Kroger
Monroe, MI
06.2009 - 11.2011
- Assisted customers with bagging groceries and loading purchases for efficient checkout flow.
- Gathered shopping carts from parking lot and store entrances to maintain clear customer access.
- Collected spills and removed debris to support clean, safe shopping environment.
- Stocked front-end supplies, including bags and paper goods, to prevent checkout interruptions.
Education
High School Diploma -
Carlson High School
Gibraltar Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Team oversight
- Staff management
Certification
Food Handler certification
Food Manger certification
Timeline
Owner
M85 Diner
10.2025 - Current
Owner
Downriver Coney
05.2022 - 09.2025
Cook
Downriver Coney
07.2016 - 05.2022
Team Leader
Ford
11.2013 - 04.2024
Courtesy Clerk
Kroger
06.2009 - 11.2011
High School Diploma -
Carlson High School