Nicholas Vialpando
Thornton,CO
Summary
Dedicated professional with experience in the pawn and material handling industries. Proven ability to manage inventory systems, resolve customer inquiries, and train new hires, ensuring a collaborative and productive work environment.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Pawnbroker
EZPAWN
Lakewood, CO
11.2024 - 05.2026
- Evaluated customer merchandise for value and condition, providing fair loan offers.
- Managed inventory systems to track pawned items and ensure accurate record-keeping.
- Conducted customer transactions efficiently, enhancing overall service experience.
- Assisted in training new employees on company policies and operational procedures.
- Resolved customer inquiries and disputes with effective communication skills.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Implemented strict security measures including surveillance systems monitoring, access control procedures adherence among staff members ensuring a safe environment for both customers staff members alike.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
Material Handler
Acme Manufacturing Company
Denver, CO
02.2022 - 09.2024
- Received, inspected, and stored incoming materials to ensure inventory accuracy.
- Maintained cleanliness and organization of work areas to comply with safety standards.
- Assisted with inventory counts and reconciled discrepancies in stock records.
- Trained new hires on safety protocols and operational procedures for material handling.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
House Mover
Main Street Movers
Broomfield, CO
01.2020 - 04.2023
- Coordinated loading and unloading of household items to ensure secure transport.
- Assisted in packing and unpacking belongings, maintaining organization throughout process.
- Trained new team members on safety protocols and best practices for moving tasks.
- Streamlined workflow processes to enhance overall efficiency during moves.
- Implemented quality control measures to minimize damage during transportation.
- Provided exceptional customer service throughout the entire relocation process, leading to high ratings and positive testimonials from clients.
Head Waiter
Nicolos Pizza
Lakewood, CO
05.2017 - 05.2019
- Supervised dining room operations, ensuring exceptional service standards and customer satisfaction.
- Trained and mentored junior waitstaff, enhancing team performance and service efficiency.
- Coordinated with kitchen staff to streamline order accuracy and timely delivery of meals.
- Developed and implemented new service protocols to improve guest experience and reduce wait times.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Excel Academy
Denver, CO05-2020
Skills
- Effective cash flow oversight
- Proficient in communication
- Effective team player
- Collaborative negotiation experience
- Inventory management
- Sales enhancement strategies
- Approachable personality
- Complex Problem-solving
- Task delegation
Accomplishments
- Supervised team of 8 staff members.
- Documented and resolved multiple disagreements with customers which led to satisfaction between both parties.
Certification
- CSP - Certified Sales Professional
- Licensed and Officially certified as a Pawn broker and Firearm Dealer
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Pawnbroker
EZPAWN
11.2024 - 05.2026
Material Handler
Acme Manufacturing Company
02.2022 - 09.2024
House Mover
Main Street Movers
01.2020 - 04.2023
Head Waiter
Nicolos Pizza
05.2017 - 05.2019
High School Diploma -
Excel Academy