Nicholas Vian

• Use of Salesforce CRM and Tableau reporting for data analysis to research market trends, create sales goals and strategies for all 25 dealerships in my assigned territory.
• Optimize dealer sales growth through participation in the Capital One online platform Dealer Navigator to maximize sales and profit potential.
• Maintained highest dealer platform utilization in the entire Southeast since entering the role.
• Used interpersonal communication and relationship building with company associates to problem solve and address dealership needs to create an optimal customer experience.
• Conducted presentations to upper management and executive teams for loan recommendations.
• Assessed credit risk and analyzed financial statements.

• Built and maintained strong relationships with dealership partners in the assigned territory to effectively streamline the funding process
• Used expert knowledge of policy, credit and structure while staying customer-focused through effective means of communication to dealership partners and customers for efficient processing solutions.
• Operated in self-directed environment with minimal input to solve problems and implement resolutions.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Complete Subject Matter Expert in role and trained new hire associates.

• Reviewed and made decision on assessment applications through knowledge of underwriting guidelines
• Analyzed vesting information and credit history of all applicants in a timely manner to process applications swift and efficiently
• Used calculated communication to applicants and contractors to optimize processing rate for missing documents and all required information to decision all applications.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Monitored pipelines to track and log status of loans.

• Assessed risk on new and existing borrowers through analysis of Equifax, Experian and Transunion reports through Oracle
• Maintained relationships with territory dealerships while establishing networks with newer dealers to regulate company processes through direct communication
• Selected to committee to streamline processes between credit underwriters and funding analysts company-wide and ranked in the top 1% company wide in QA and QCC efficiency through knowledge mastery in policies and procedures
• Pioneered and implemented the use of Lexis Nexis for vehicle registrations in the department.
• Assessed dealer partners dealing with difficulties to identify possible corrective strategies based on financial and operational data.