Nicholas Walsh
Jackson
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
13
13
years of professional experience
Work History
Owner
Top Coat Renovations LLC
01.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Territory Manager - Sales and Service
Superior Beverage Group
06.2018 - 01.2024
- Provided timely feedback to product development teams regarding customer needs and preferences, driving continuous improvement efforts across the organization.
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
- Collaborated with marketing team to develop targeted promotional campaigns for specific products and regions.
- Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Successfully resolved conflicts between clients or internally among team members, maintaining a positive work environment and promoting collaboration.
- Streamlined internal processes, reducing order processing time and improving overall efficiency.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Analyzed sales data to identify patterns and trends that informed adjustments to sales strategies as needed.
Sales Representative
Southeast Beverage Group
06.2016 - 06.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Insurance Agent
Stockton-Hill Insurance
05.2012 - 01.2016
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Associate Of Applied Science - Respiratory Therapy
University of Rio Grande
Rio Grande, OH05.2011
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Sales management
- Budget development
Timeline
Owner
Top Coat Renovations LLC
01.2024 - Current
Territory Manager - Sales and Service
Superior Beverage Group
06.2018 - 01.2024
Sales Representative
Southeast Beverage Group
06.2016 - 06.2018
Insurance Agent
Stockton-Hill Insurance
05.2012 - 01.2016
Associate Of Applied Science - Respiratory Therapy
University of Rio Grande
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