Nicholas Wellborn
Surprise,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Harkins Theatres
08.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep theater compliant with regulations.
Team Leader
Harkins Theatres
10.2021 - 08.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Team Member
Harkins Theatres
06.2021 - 10.2021
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained clean and organized theaters to create pleasant experience for guests.
Education
Associate of Applied Science - Hospitality Management
Scottsdale Community College
Scottsdale, AZ12-2025
Skills
- Exceptional customer service
- Positive and professional
- Skilled multi-tasker
- Excellent time management skills
- Point of sale systems
- Adaptability
Timeline
Server
Harkins Theatres
08.2023 - Current
Team Leader
Harkins Theatres
10.2021 - 08.2023
Team Member
Harkins Theatres
06.2021 - 10.2021
Associate of Applied Science - Hospitality Management
Scottsdale Community College
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