Nicholas Willes
Queen Creek,AZ
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Sales Representative Team Leader
Protectionsource
02.2016 - 05.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Set and achieved company defined sales goals.
Data Analyst
NuHome Promotions
09.2014 - 01.2016
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with stakeholders to identify business needs and data sources.
- Participated in requirements meetings to understand business needs.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Utilized data visualization tools to effectively communicate business insights.
- Created dashboards to monitor and track key performance indicators.
- Identified patterns and trends in large data sets and provided actionable insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Education
High School Diploma -
Highland High School
Gilbert, AZ05.2012
Skills
- CRM Software
- Profit and Revenue-Generating Strategies
- Market Intelligence
- Goals and Performance
- Salesforce Software
- Profitability Assessments
- Sales Statistics Analysis
- Reporting Tools
- Microsoft Access
- Data Quality
- Data and Analytics
- Coaching and Mentoring
- Market Research
- Market and Competitive Analysis
- Sales Process
- Risk Mitigation
- Direct Sales
Timeline
Sales Representative Team Leader
Protectionsource
02.2016 - 05.2023
Data Analyst
NuHome Promotions
09.2014 - 01.2016
High School Diploma -
Highland High School
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