Nicholas Williams
ocala
Summary
Results-driven leader with extensive experience in training and mentoring teams within the automotive service industry. Strong background in effective communication and team collaboration, leading to improved operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Service Manager
Monro Muffler Brake
The Villages
07.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Delivered unique insights and solutions that significantly enhanced team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Service Manager
Pep Boys Automotive
The Villages
04.2019 - 06.2024
- Trained and mentored new technicians on company policies and procedures.
- Coordinated customer appointments and service schedules for optimal efficiency.
- Oversaw inventory management and ordered necessary parts and supplies.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
District Sales Manager
Advanced Auto Parts
Ocala
01.2017 - 02.2019
- Managed sales team to achieve regional targets and optimize performance.
- Developed training programs for new sales representatives and product knowledge.
- Analyzed market trends to adjust sales strategies and improve competitiveness.
- Coordinated with marketing teams to align promotional efforts with sales goals.
- Established strong relationships with key clients to enhance customer satisfaction.
- Conducted regular performance reviews to mentor staff and boost productivity.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Store Manager
Advance Auto Parts
Oxford
07.2015 - 01.2017
- Managed daily store operations and ensured a well-organized retail environment.
- Supervised and trained team members on customer service best practices.
- Monitored inventory levels and ordered supplies to meet customer demand.
- Maintained compliance with safety standards and company policies.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Store Manager
Advance Auto Parts
Chiefland
05.2013 - 2014
- Managed daily store operations and ensured a well-organized retail environment.
- Supervised and trained team members on customer service best practices.
- Maintained compliance with safety standards and company policies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
High School Diploma -
Harrison High School
Harrison Michigan04-2008
Some College (No Degree) - Business
Mid Michigan Community College
MichiganSkills
- Customer relationship management
- Training and mentoring
- Inventory management
- Sales strategy development
- Problem resolution
- Vehicle inspection
- Task prioritization
- Team collaboration
- Performance analysis
- Effective communication
- Time management
References
References available upon request.
Timeline
Service Manager
Monro Muffler Brake
07.2024 - Current
Service Manager
Pep Boys Automotive
04.2019 - 06.2024
District Sales Manager
Advanced Auto Parts
01.2017 - 02.2019
Store Manager
Advance Auto Parts
07.2015 - 01.2017
Store Manager
Advance Auto Parts
05.2013 - 2014
High School Diploma -
Harrison High School
Some College (No Degree) - Business
Mid Michigan Community College