Nicholas Wong
Mercury's Coffee Co.
Bellevue,WA
2027
years of professional experience
Customer service professional with experience in front desk operations, luxury retail, event coordination, and high-volume, customer-focused sales. Seeking to utilize strong service, communication, and operational skills in a leasing agent role. Has a strong background in high-volume face-to-face customer interactions, resolving conflicts, and creating warm, welcoming environments. Friendly, personable, professional.
Work History
Barista
4 Months- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Engaged with customers, providing exceptional service and addressing inquiries about menu items.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Luxury Sales Associate
1 Year 4 Months- Provided personalized face-to-face service by building genuine client relationships and identifying needs.
- Used company software to communicate with individual clients, understand needs, showcase new merchandise, and support purchases.
- Handled client questions, concerns, and transactions with warm professionalism and a solution-focused approach.
VP Women In Business
- Spearheaded community engagement efforts, fostering partnerships with local organizations and businesses.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Coordinated event planning to drive visibility and foster higher recruitment and sign-ons.
Front Desk Associate
2 Years 3 Months- Assisted with event planning logistics, coordinating room reservations and setup requirements through use of teams program.
- Single worker answered high-volume guest questions and offered referrals to local points of interest.
- Managed multiple phone lines, proficiently handling reservations, cancellations, paperwork, and schedule modifications.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
VP Recruitment American Marketing Association
- Collaborated with executive leadership to identify needs and create proactive recruitment plans.
- Developed strategic recruitment plans to align with university enrollment goals.
- Mentored recruitment team, fostering professional development and performance improvement.
Education
Associate of Applied Business - Business Communication
Skills
Customer service
Client relations
Attention to detail
Multitasking
Relationship management
Active listener
Friendly and outgoing
Timeline
Barista
Mercury's Coffee Co.
06.2026 - CurrentRead More
Luxury Sales Associate
Nordstrom
01.2025 - 05.2026Read More
Front Desk Associate
Seattle University
09.2022 - 12.2024Read More
VP Women In Business
Santa Monica College
2025 - 2026Read More
VP Recruitment American Marketing Association
Seattle University
2023 - 2024Read More
Santa Monica College
Associate of Applied Business from Business Communication
Read More