Nicholas Woods
Spring,TX
Summary
To obtain a job that will challenge me and broaden my knowledge in a great field.
Highly motivated and ambitious worker with extensive background in computer microsoft applications. knowledgeable in working with word and excel, making graphs, schedules, and different types of forms. Highly proficient in dealing with customers problems and complaints in a professional manner. Able to manage a team of 20 people and run shifts smoothly while managing all functions of a store.
Overview
11
11
years of professional experience
Work History
Transportation Security Officer
DHS-TSA
06.2018 - 01.2022
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Customer Service Manager
Walmart
09.2015 - 03.2016
- Ensured the proper operation of the entire front end of the store
- Performed and maintained logs of up to 50 audits every week on the cash drawers
- Was in charge with up to 20 cashiers at a time and helped coordinate duties and roles for them to perform
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
School Coordinator
United states navy
01.2011 - 08.2014
- I coordinated with schools across the world through online communications and scheduled school dates and locations for over 20 people in my division
- While maintaining an online rooster and Excel calendar to help organize every event and keep track of our personnel
- Managed scheduling logistics including course offerings, teacher assignments, and student enrollment to ensure optimal resource allocation.
Logistic Specialist
United states navy
08.2010 - 08.2014
- Worked with the logistic specialists to help maintain ship stores and recreational accounts to sell and maintain quotas for the ship
- Displayed high levels of motivation and hard work
Tactical First Aid
United states navy
08.2010 - 08.2014
- With the help of a boarding team I was able to perform tactical first aid under stressful situations and perform hundreds of scenarios resulted in the recovery and treatment of hundreds of personnel
- Demonstrated exceptional adaptability in accommodating diverse learner needs through tailored instructional approaches.
- Expanded knowledge base of students through the incorporation of relevant case studies in lessons, preparing them for real-world situations.
- Maintained up-to-date knowledge on first aid guidelines, best practices, and industry trends to ensure the highest quality of instruction.
Education
Certification of Diesel Mechanic graduate -
Universal Technical Institute
05.2015
Advanced first aid and stretcher bearer -
navy
05.2012
Basic first aid -
navy
03.2011
Diploma -
Emmaus high school
06.2010
Skills
- Organized
- Ambitious
- Behavioral analysis
- Fast learner
- Team player
- Customer service and assistance
Accomplishments
- Sailor of the Year, 2011, Helped train and demonstrate first aid procedures to a ship crew of over 250 people, recognized for good customer service and ability to work fast and as a team.
- Top student of my Operations class in the military. Was awarded to me for my professionalism, hard work, GPA and ability to perform well under pressure.
References
- Brandon Viall, OS2, Navy, 319-560-6808, Fellow shipmate and supervisor
- Jonathan Rice, Lead Mechanic at Rice Trucking and Repair, 603-418-1037, Past foreman
Timeline
Transportation Security Officer
DHS-TSA
06.2018 - 01.2022
Customer Service Manager
Walmart
09.2015 - 03.2016
School Coordinator
United states navy
01.2011 - 08.2014
Logistic Specialist
United states navy
08.2010 - 08.2014
Tactical First Aid
United states navy
08.2010 - 08.2014
Advanced first aid and stretcher bearer -
navy
Basic first aid -
navy
Diploma -
Emmaus high school
Certification of Diesel Mechanic graduate -
Universal Technical Institute
Similar Profiles
Yavnika JeanYavnika Jean
TSA Officer at DHS-TSATSA Officer at DHS-TSA
Yolimar PlaytonYolimar Playton
Supervisory Transport Officer at DHS-TSASupervisory Transport Officer at DHS-TSA
Yamarie YoungYamarie Young
Transportation Security Officer at DHS-TSATransportation Security Officer at DHS-TSA