Nicholas Zerr
Layton
Summary
Dynamic supervisor with proven expertise in training and mentoring teams, enhancing operational efficiency, and delivering exceptional customer service. Committed to fostering a culture of excellence and continuous improvement, make sure all the crew members are all doing what they should be doing and taking care of the wash.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Supervisor
Shiny Shell Carwash
Layton, UT
05.2025 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained new staff on carwash procedures, promoting adherence to safety standards and operational efficiency.
- Managed inventory levels, coordinating supply orders to minimize downtime during peak hours.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity and morale.
- Developed training materials for staff development, fostering a culture of continuous improvement in service quality.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored equipment maintenance schedules, reducing operational disruptions and extending machinery lifespan.
- Collaborated with management to identify process improvements, streamlining workflows for enhanced efficiency.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure a secure workplace for all employees and visitors.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Painter
Professional Master Painters
Layton, UT
05.2024 - 08.2025
- Prepared surfaces by sanding, scraping, and cleaning to ensure optimal paint adhesion
- Applied various painting techniques, including brushing, rolling, and spraying for high-quality finishes
- Collaborated with team members to complete projects within scheduled timelines and budget constraints
- Maintained tools and equipment to ensure operational readiness and adherence to safety standards
- Assisted in color selection and mixing paints to meet client specifications and preferences
- Conducted thorough inspections of completed work to guarantee consistent quality and craftsmanship
- Trained junior painters on best practices for surface preparation and application techniques
- Developed efficient workflow processes that improved overall project completion times without compromising quality
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Improved customer relations through strong communication skills and attention to detail in all projects.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Reduced waste materials by accurately estimating paint quantities needed for each job.
- Enhanced the appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
- Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
Online Personal Shopper
Walmart
Layton, UT
07.2024 - 06.2025
- Curated personalized shopping experiences based on customer preferences and feedback.
- Collaborated with inventory management systems to ensure product availability and accuracy.
- Assisted customers in navigating online platforms, enhancing user experience and satisfaction.
- Implemented efficient order processing procedures, reducing fulfillment times and improving accuracy.
- Trained new team members on best practices for online shopping tools and customer service protocols.
- Conducted regular audits of product listings to maintain quality and compliance with standards.
- Analyzed customer data to identify trends, optimize selections, and improve overall service delivery.
- Developed promotional campaigns to drive sales and enhance customer engagement online.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Service Advisor
Target
Layton, UT
10.2023 - 03.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed product returns and exchanges, ensuring compliance with company policies.
- Collaborated with team members to streamline processes, improving service delivery times.
- Provided training support for new hires, promoting knowledge sharing and teamwork.
- Monitored inventory levels, assisting in stock replenishment to meet customer demand.
- Utilized point-of-sale systems to process transactions accurately and swiftly.
- Developed strong relationships with customers through personalized service and engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer feedback proactively, implementing solutions to improve service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Reached out to customers to offer assistance with account and service issues, as well as propose new [Product or service] choices.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Monitored team performance metrics, identifying areas for improvement and coaching staff accordingly.
Sales Associate
Foot Locker
Layton, UT
06.2022 - 03.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Organized merchandise displays to maximize visual appeal and promote seasonal items.
- Trained new associates on customer service standards and operational procedures.
- Collaborated with team members to meet daily sales targets and improve store performance.
- Analyzed sales trends to identify opportunities for product placement and inventory management.
- Resolved customer inquiries promptly, ensuring satisfaction and fostering loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Layton High School
Layton, UT05-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process monitoring and improvement
- Relationship building
- Schedule development
- Operational strategy
- Safety protocols
- Coaching and mentoring
- Documentation and reporting
- Employee development
- Teamwork and collaboration
- Customer relationship management
- Team leadership
- Teamwork
- Positive attitude
- Goal setting
- Problem-solving abilities
- Analytical skills
- Time management abilities
- Problem-solving aptitude
Accomplishments
(Little Bit About Me And Who I Am)
My Name is Nicholas Zerr I am the youngest in my family i live with my father and my mother lives in Philadelphia. Little bit about me is that I am always motivated to be able to grow and learn more along my journey. I am a very social butterfly i feel like i can get along with whoever it is i woulds say that is something good to have especially in an work environment where there's team work and communication. i am really opened minded and willing to hear feedback and also other people's opinion on things, one of my greatest skills is adapting to things that come my way whether if the task is easy or hard i will always strive myself to do the best in my ability and never afraid to ask for help. I always set goals for myself that's what motivates me to push myself harder to be able to achieve those goals and that's what drives me into waking up everyday and being able to grow and learn something new.
Certification
My best Certification that i have achieve it most definitely my Real Estate License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
My Big Interests are Soccer and Cars I have been playing soccer since I was 4 years old, since then I have kept playing soccer and feel like I always will be playing for the rest of my life because that is my passion my happiness and therapy Being able to have my own car is such a gift to me and something that should be very well earn, I have been working on cars for 3 years now and I love working on cars that is also one of my biggest interests in my life, I drive a 2016 Nissan 370z and it's such an amazing car I have so much fun with it and being able to have the car I have is an achievement for me and something super valuable to me Working and Being around cars is another one of my passions and happiness and I am always wanting to fix and work on cars
Timeline
Supervisor
Shiny Shell Carwash
05.2025 - Current
Online Personal Shopper
Walmart
07.2024 - 06.2025
Painter
Professional Master Painters
05.2024 - 08.2025
Customer Service Advisor
Target
10.2023 - 03.2024
Sales Associate
Foot Locker
06.2022 - 03.2023
High School Diploma -
Layton High School