NICHOLAS ANDREW TERRELL
Las Vegas,NV
Summary
Seeking new challenges and the opportunity for continued professional growth in business Computers, Security, Management and Sales
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
17
17
years of professional experience
Work History
Process Guide
Amazon
Las Vegas, Nevada
06.2023 - Current
- Performed root cause analysis on production issues and identified corrective actions.
- Communicated effectively with staff at all levels regarding process updates.
- Documented changes made during the implementation phase of projects.
- Conducted process reviews and audits to ensure compliance with standards.
- Monitored progress of workflows against established timelines and deadlines.
- Trained personnel on newly implemented processes or updated existing ones.
- Provided guidance to team members on best practices for processes.
- Provided support for project initiatives related to process improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
Problem Solver
Amazon
Wilmington , DE
03.2022 - 03.2023
- Maintained accurate records of all service requests, including troubleshooting steps taken and outcomes.
- Identified potential risks associated with projects and developed mitigation plans accordingly.
- Identified and analyzed complex problems to develop effective solutions.
- Conducted research into industry best practices for problem-solving approaches.
- Collaborated with other departments to identify root causes of systemic problems.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
Waiter
Movie Tavern
Exton, Pennsylvania
02.2021 - 03.2022
- Assisted with setting up the dining area before shift began.
- Took orders from patrons accurately and efficiently.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Ensured all dishes were prepared according to recipe standards.
- Greeted guests and answered questions about menu items.
- Brought food and beverages to tables in a timely manner.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Suggested additional items to customers based on their preferences and needs.
Personal Shopper
Nordstrom
Austin, TX
07.2016 - 03.2020
- Stocked shelves with newly received merchandise according to established guidelines.
- Maintained accurate records of all purchases made by customers.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Provided fashion advice to customers based on current trends and personal style.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Responded promptly to customer inquiries via phone calls or emails.
- Assisted customers in selecting items that met their individual needs and preferences.
- Researched new products and brands to offer customers the most up-to-date selection.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Administrative assistant
University of Texas
Austin, TX
03.2015 - 01.2018
- Worked with for the University Course Instructor Survey
- To properly coordinate the ordering and distribution of Course Instructor Surveys for all MSPO courses each semester
- Helped in the Computer lab set up- switch out old computers with new ones
- Ghosting new computers with required software
- IT assistant, trouble shoot basic computer problem
- Answered and managed incoming and outgoing calls while recording accurate messages
- Helped distribute employee notices and mail around the office
- Completed data entry and filing
- Screened all visitors and directed them to the correct employee or office
- Managed office supplies, inventory, and upkeep
Assistant Manager
Lady footlocker
Kaneohe, Hawaii
02.2014 - 10.2015
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Verified accuracy of register tills at beginning and end of shift.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Developed schedules for associates based on needs of the business.
Women Shoe Sales
Dillard's
Cedar Park, Texas
03.2008 - 04.2010
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Business Technology
Leeward Community College
Pearl City, HI01-2011
High School Diploma -
Pearl City High School
Pearl City, HI07-2005
Skills
- Self-motivated
- Persuasive negotiator
- Salesforce
- People-oriented
- Adept multi-tasker
- Expansive personal network
- Detail-oriented
- Dedicated team player
- Employee training
- Process compliance
- Data analysis
- Customer service
- Effective communication
Timeline
Process Guide
Amazon
06.2023 - Current
Problem Solver
Amazon
03.2022 - 03.2023
Waiter
Movie Tavern
02.2021 - 03.2022
Personal Shopper
Nordstrom
07.2016 - 03.2020
Administrative assistant
University of Texas
03.2015 - 01.2018
Assistant Manager
Lady footlocker
02.2014 - 10.2015
Women Shoe Sales
Dillard's
03.2008 - 04.2010
Some College (No Degree) - Business Technology
Leeward Community College
High School Diploma -
Pearl City High School