Nicholas M Schulz
Euclid
Summary
Dynamic professional with extensive experience in service operations, focusing on team building, time management, and problem-solving. Recognized for enhancing workflow efficiency and maintaining high customer satisfaction through proactive communication and effective mentoring, while exceeding department metric goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Service Advisor
Spitzer Hyundai of Cleveland
Cleveland
12.2021 - Current
- Recognized as a Top Performing Advisor for three consecutive years based on revenue production.
- Maintain a strong average of over 1.5 hours per R.O., while protecting gross margins.
- Maintain strong CSI through proactive communication and timeline management.
- Partner closely with the Warranty Administrator to ensure claim compliance.
- Ensure accurate documentation and billing to minimize delays and protect departmental profitability.
- Coordinate closely with technicians to maintain workflow efficiency and turnaround expectations.
- Mentor and support junior advisors to maintain lane standards and production.
Operations Manager
Spitzer Hyundai of Cleveland
Cleveland
01.2021 - 12.2021
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Created necessary documentation for used car department.
- Served as the central point of contact for all outside vendors.
Skills
- Customer satisfaction
- Clerical support
- Quality control
- Leadership
- Team building
- Time management
- Problem solving
- Upselling strategies
Certification
Platinum Master Certified-Hyundai
Timeline
Lead Service Advisor
Spitzer Hyundai of Cleveland
12.2021 - Current
Operations Manager
Spitzer Hyundai of Cleveland
01.2021 - 12.2021