Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Adair

Scottsdale,AZ

Summary

Experienced office manager and administrator with several years of experience in client services, dispute resolution and overseeing a wide variety of essential functions in a high volume legal office. Disciplined and systematic professional thrives in high-pressure, team-based atmosphere. Highly organized with strengths in prioritizing tasks and managing deadlines. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

12
12
years of professional experience

Work History

Office Manager

Adair Law Group, LLC
Phoenix, AZ
01.2010 - 01.2022
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Provided training to new hires on office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Organized company events including holiday parties, team building activities .
  • Responded to customer inquiries via phone or email in a professional manner.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Some College (No Degree) - Fire Science

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Some College (No Degree) - General Studies

Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ

Some College (No Degree) - Business Administration

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

Skills

  • Customer Service
  • Contract Administration
  • Data Entry
  • Operations Management
  • Conflict Management
  • Administrative Oversight
  • Workflow Optimization
  • Organizational Skills

Timeline

Office Manager

Adair Law Group, LLC
01.2010 - 01.2022

Some College (No Degree) - Fire Science

Maricopa Community Colleges - Mesa Community College

Some College (No Degree) - General Studies

Maricopa Community Colleges - Chandler-Gilbert Community College

Some College (No Degree) - Business Administration

Maricopa Community Colleges - Rio Salado Community College

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Nichole Adair