NICHOLE BANKS
Peoria,IL
Summary
A dedicated worker who goes above and beyond the basic tasks by taking on multiple projects at once. Hardworking and passionate with strong organizational skills. Eager to secure the Financial Aid Coordinator position while ready to help the team achieve company goals.
Overview
10
10
years of professional experience
Work History
Financial Aid Coordinator
Resource MFG- Methodist College
03.2023 - Current
- Assist Director with financial aid disbursements
- Assist students and parents with financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
Mortgage Assistant
Resource MFG-Cefcu
08.2022 - 03.2023
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Reviewed loan files and updated to match current standards.
- Checked loan documents for accuracy prior to closing.
Assistant Superintendent
Peoria County Juvenile Detention Center
10.2019 - 07.2021
- Managed the daily operations at PCJDC which included custody, medical/mental health services, social services, and other services for juveniles
- Directly supervised the Youth Development Specialist and activities on the shift
- Delegated and assigned day-to-day duties of the Youth Development Specialists on the shift and insured the completion of those duties
- Provides appropriate interpretation and implementation of policies, procedures, and guidelines; provides resolution of problem areas
- Evaluates job performances of Youth Development Specialists quarterly, under the supervision of the Assistant Superintendent and Superintendent
- Assist in interviewing, selecting, and orienting volunteer workers for particular phases of the activities program
- Scheduled staff to insure continual coverage
Youth Development Specialist
Peoria County Juvenile Detention Center
10.2015 - 10.2019
- Supervised offenders to reduce risk to the community
- Organized client documentation by checking files and verifying completeness of notes
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers
- Initiated crisis intervention by following official crisis communication plans and training
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes
- Made rounds at specified intervals and conducted head counts and roll calls
- Searched the building and grounds, living quarters and work areas for contraband
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Observed behavior of residents individually and in groups
- Built solid relationships with staff and residents to help keep the institution safe and secure
- Established healthy relationships and maintained professional boundaries with resident offenders in the institution
- Physically restrained juveniles when disturbances required physical intervention
- Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
Patient Service Representative
OSF Healthcare
03.2015 - 10.2015
- Precisely completed appropriate claims paperwork, documentation and system entry
- Correctly coded and billed medical claims for various hospital and nursing facilities
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op
- Reports, test results, home care forms)
- Verified patients' eligibility and claims status with insurance agencies
- Compiled necessary documents for surgical billing packages
- Researched questions and concerns from providers and provided detailed responses
- Managed collections claims for unpaid bills against the estates of debtors
- Submitted electronic/paper claims documentation for timely filing
- Updated patient financial information to guarantee accuracy.
Receptionist
Neighborhood House
04.2013 - 03.2015
- Answered and quickly redirected up to 75 calls per day
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas.
Education
Master of Business Administration - Business Administration
Roosevelt University
05.2022
Bachelor of Science - Accounting
Midstate College
01.2015
Associate of Arts - Accounting
Illinois Central College
01.2007
Skills
- Attention to detail
- Quick learner
- MS Windows proficient
- Advanced clerical knowledge
- 50 WPM typing speed
- Flexible
- Customer service-oriented
- Dedicated team player
- Works well under pressure
- Accurate and detailed
Timeline
Financial Aid Coordinator
Resource MFG- Methodist College
03.2023 - Current
Mortgage Assistant
Resource MFG-Cefcu
08.2022 - 03.2023
Assistant Superintendent
Peoria County Juvenile Detention Center
10.2019 - 07.2021
Youth Development Specialist
Peoria County Juvenile Detention Center
10.2015 - 10.2019
Patient Service Representative
OSF Healthcare
03.2015 - 10.2015
Receptionist
Neighborhood House
04.2013 - 03.2015
Master of Business Administration - Business Administration
Roosevelt University
Bachelor of Science - Accounting
Midstate College
Associate of Arts - Accounting
Illinois Central College
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