Nichole Battle-Walker
Glenolden,PA
Summary
Dynamic administrative professional with a proven track record of providing confidential support in fast-paced environments. Expertise in managing complex schedules and calendars, coordinating travel arrangements, and effectively screening and handling communications. Recognized as a primary point of contact and liaison for various stakeholders, adept at navigating intricate operational challenges and addressing administrative inquiries with efficiency and professionalism. Committed to enhancing organizational effectiveness through proactive problem-solving and exceptional service delivery.
Overview
16
16
years of professional experience
Work History
Graduate Program Coordinator
University of Pennsylvania
10.2022 - Current
- Acted as primary liaison for AMCS, facilitating communication and collaboration.
- Directed operations of graduate master’s and PhD programs to enhance academic excellence.
- Streamlined graduate student registration process, resulting in improved enrollment accuracy and reduced administrative delays.
- Performed detailed evaluations of student academic records to uphold institutional standards and regulatory compliance.
- Organized and coordinated exam scheduling processes.
- Coordinated with faculty across multiple disciplines to streamline program processes and improve operational effectiveness.
- Acted as the main liaison to connect graduate group chairperson with graduate students and prospective students, ensuring efficient information dissemination.
- Facilitated communication and support for graduate students to ensure smooth handling of registration, course load, and curriculum inquiries.
- Facilitated organization and review of admission applications to ensure completeness and accuracy, while documenting admission outcomes.
- Conducted audits of student records to ensure compliance with degree requirements.
- Processed graduate fellowship payments in collaboration with business office staff. Acted as primary contact for office communications related to AMCS program operations.
- Oversaw consistent maintenance and content updates for department website and social media channels, promoting engagement and accessibility.
- Develops detailed schedules and coordinates logistics for colloquiums and seminars to ensure seamless execution.
- Developed and implemented program schedules to optimize student engagement and resource allocation.
- Coordinated communication between faculty, staff, and students to enhance program effectiveness.
- Managed application processes, ensuring compliance with university standards and timely responses.
- Organized workshops and events to support graduate student professional development initiatives.
- Streamlined onboarding procedures for new students, improving transition experiences and satisfaction rates.
- Led strategic planning sessions to identify areas for program growth and enhancement opportunities.
- Mentored junior staff in best practices for program coordination and student services support.
- Analyzed feedback data to drive continuous improvement in programming and student resources offered.
- Facilitated successful academic outcomes by providing personalized guidance and support to students throughout their graduate program journey.
- Gathered and organized printed materials required for program participation.
- Collaborated with faculty members to design comprehensive course outlines, ensuring a consistent learning experience for all students.
- Evaluated program effectiveness regularly, implementing improvements based on feedback from students, faculty, and external stakeholders.
- Developed strong relationships with prospective employers, creating valuable internship and job placement opportunities for graduates.
- Enhanced student engagement by incorporating innovative teaching techniques and relevant subject matter into graduate program curriculum.
- Secured grants and other funding sources to supplement program budgets, increasing the availability of resources for students and faculty members.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Worked alongside global business leader to deploy new training strategies.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Technical Craft Specialist A/Assistant to the Dean
Community College of Philadelphia
09.2017 - 09.2022
- Facilitated communication and reporting processes directly with dean to ensure strategic alignment.
- Coordinated assistance for Dean, Assistant Dean, and departmental leadership to enhance operational efficiency.
- Facilitated skill enhancement and operational efficiency for three office assistants and student workers.
- Oversaw the development of agendas and strategic plans for events and meetings. Managed catering logistics to enhance attendee experience and engagement.
- Managed and maintained executives’ and professional staff schedules to support seamless organizational operations.
- Evaluated workflow reporting procedures and expenditures to identify improvement opportunities.
- Coordinated ongoing dialogue with constituents in both administrative and academic offices to support operational efficiency and alignment.
- Developed and maintained databases for confidential academic forms and divisional information management.
- Facilitated compilation, transcription, and distribution of meeting minutes.
- Oversaw annual review processes for office assistants to enhance performance and development.
- Oversaw efficient machine operations and managed supply orders.
- Led reconfiguration efforts of division’s front office to support improved workflow and communication.
- Participate consistently in skills workshops both on and off campus to enhance professional capabilities.
- Developed and implemented student engagement initiatives enhancing retention strategies.
- Coordinated workshops and training sessions for faculty on curriculum development and instructional techniques.
- Analyzed student data to identify trends, informing strategic decisions on program improvements.
- Mentored junior staff, fostering professional growth and enhancing team collaboration across departments.
- Streamlined communication processes between academic departments, improving information flow and responsiveness.
- Led cross-functional teams in designing outreach programs to increase community involvement in educational events.
- Evaluated program effectiveness through feedback analysis, driving continuous improvement in service delivery.
- Collaborated with stakeholders to align institutional goals with community needs, ensuring relevant programming offerings.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved team collaboration by initiating regular strategy meetings.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Increased efficiency by automating routine tasks with software solutions.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Conducted in-depth market research for identifying new business opportunities.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
Administrative Coordinator
University of the Sciences
12.2009 - 09.2017
- Created and systematized student electronic filing system.
- Initiated the use of Microsoft Access Database system in the Dean’s Office.
- Maintain database for change of major and transfer student’s in and out of the Philadelphia College of Pharmacy.
- Launched scheduling tool for the College of Pharmacy which expanded throughout the university.
- Responsible for scheduling hundreds of students, transfer candidates, and faculty for interviewing sessions.
- Supervise and train other clerical staff and arrange for employee training by scheduling training and organizing training material.
- Improved time management and efficiency for transfer applicants and professional education readiness competency processes.
- Compile, transcribe, and distribute meeting minutes.
- Prepare agendas and planned such as coordinating catering for events and meetings.
- Manage and maintain executives’ and professional staff schedules.
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
- Provide clerical support to other departments.
- Involved in numerous committees on campus.
- Coordinated administrative operations to streamline communication across departments.
- Managed scheduling and logistics for university events, ensuring efficient execution.
Education
Associate Applied Science Degree - Administrative Professional
Madison Area Technical College
Madison, WI05-2017
Skills
- Banner Systems
- Proficient in Microsoft Office Suite
- User-focused website design
- Grant management expertise
- Expense tracking
- Project execution management
- Academic administration
- Recruitment strategies
STRENGTHS
- Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an executive assistant, administrative coordinator, secretary, office assistant, and customer service consultant.
- Demonstrated capacity to provide comprehensive support for senior-level administrators.
- Outstanding interpersonal, customer service, leadership, and organizational skills.
- Offer advanced computer skills in Microsoft Office Suite and other applications and systems including grant funding, and budgeting.
- Excel in resolving challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
- Proven record of accurately maintaining detailed records, coordinating meetings, and multitasking within fast-paced environments.
Timeline
Graduate Program Coordinator
University of Pennsylvania
10.2022 - Current
Technical Craft Specialist A/Assistant to the Dean
Community College of Philadelphia
09.2017 - 09.2022
Administrative Coordinator
University of the Sciences
12.2009 - 09.2017
Associate Applied Science Degree - Administrative Professional
Madison Area Technical College