Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICHOLE BERGERON

Eagle River,WI

Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant

Aspirus Health
Eagle River, WI
05.2024 - Current
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized patient charts before each day's clinic sessions began.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.

Pre Certification Specialist

Day Kimball Hospital
Putnam, CT
11.2022 - 04.2024
  • Reviewed patient medical records to determine medical necessity for requested services and procedures.
  • Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
  • Resolved any discrepancies identified during the precertification process.
  • Maintained detailed documentation of all activities related to the precertification process.
  • Ensured compliance with all HIPAA regulations pertaining to protected health information.
  • Analyzed trends in denials or rejections of claims due to lack of proper authorization.
  • Researched current payer policies related to specific services or diagnoses as needed.
  • Provided follow-up on pending precertification requests to ensure timely processing.
  • Processed appeals when necessary following denial or rejection of claims due to lack of proper authorization.
  • Evaluated clinical criteria against existing health plan guidelines to determine authorization status.
  • Gathered financial information from clients regarding income, assets and debts.
  • Explained reasons behind application denials and recommended further action.

Emergency Room Patient Care Technician

Day Kimball Hospital
Putnam, CT
05.2022 - 12.2023
  • Observed patients' condition during treatment sessions; reported any changes to nursing staff members immediately.
  • Monitored vital signs and administered medications under the direction of a Registered Nurse or Physician.
  • Assisted in the preparation and transport of patients to various areas within the hospital.
  • Performed diagnostic tests such as EKGs, blood draws, urinalysis and glucose monitoring.
  • Managed inventory control systems for ordering supplies as needed.
  • Provided basic patient care and comfort, such as bathing, feeding, dressing, and positioning patients.
  • Ensured compliance with all applicable safety regulations while performing job duties.
  • Maintained accurate documentation of all activities related to patient care services.
  • Assisted with admitting, discharging processes including gathering necessary paperwork from referring hospitals, physicians offices.
  • Recorded patient medical histories, vital statistics, test results, treatments provided, and other information into electronic health records.
  • Assisted with procedures performed by physicians or nurses in the Emergency Room setting.
  • Provided emotional support to family members during times of distress or crisis situations.
  • Responded promptly to patient call lights or requests for assistance.
  • Greeted visitors and answered phone calls in a courteous manner while responding to inquiries regarding patient care services.
  • Organized supplies needed for each shift ensuring adequate stock levels at all times.
  • Transported specimens from collection sites to laboratory for testing according to established protocols.
  • Communicated effectively with interdisciplinary team members regarding changes in patient conditions.
  • Administered oxygen therapy per physician orders and monitored effectiveness of treatment plan.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Applied and educated patients on orthopedic devices like crutch walking.

Medical Assistant

New England Reproductive Medicine & Surgery
Millbury, MA
09.2021 - 05.2022
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized patient charts before each day's clinic sessions began.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Medical Assistant

Coastal Medical Lifespan
Smithfield, RI
03.2016 - 09.2021
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized patient charts before each day's clinic sessions began.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Education

High School Diploma -

Northland Pines High School
Eagle River, WI
05-1998

Some College (No Degree) - Medical Assisting

Lake County College
Grayslake

Skills

  • Payment Collection
  • Patient-focused care
  • Data Entry
  • HIPAA Compliance
  • Medical Terminology
  • Procedure Assistance
  • Indirect Patient Care
  • Patient Scheduling
  • Medical Billing
  • Phlebotomy
  • Patient-handling equipment
  • Insurance Verification
  • Patient Care Coordination
  • Sterilization techniques
  • Patient Assessments
  • Pulmonary function tests (PFTs)
  • Immunization Administration
  • Vital Sign Monitoring
  • Patient toileting
  • First Aid
  • Patient Relations
  • Emergency Room Procedures
  • EKG set up and monitoring
  • OB/GYN procedures
  • Communicating with patient families
  • Electronic Medical Records
  • Medical terminology knowledge
  • Clinical Documentation
  • Vital sign monitors
  • Direct Patient Care
  • Certified in Basic Life Support (BLS)

Certification

  • CPR CERTIFIED

Timeline

Medical Assistant

Aspirus Health
05.2024 - Current

Pre Certification Specialist

Day Kimball Hospital
11.2022 - 04.2024

Emergency Room Patient Care Technician

Day Kimball Hospital
05.2022 - 12.2023

Medical Assistant

New England Reproductive Medicine & Surgery
09.2021 - 05.2022

Medical Assistant

Coastal Medical Lifespan
03.2016 - 09.2021

High School Diploma -

Northland Pines High School

Some College (No Degree) - Medical Assisting

Lake County College

Similar Profiles

CREATE PROFILE
NICHOLE BERGERON