Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Bonde

Oregon,WI

Summary

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.

Overview

11
11
years of professional experience

Work History

Florida State Lead

Richwood Transport
12.2019 - 03.2024
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Dispatch Supervisor

Richwood Transport
02.2019 - 12.2019
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff.
  • Reduced response times with effective allocation of resources and prioritization of tasks.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.

Dispatcher

Richwood Transport
04.2018 - 02.2019
  • Improved response times by efficiently prioritizing and dispatching calls.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Provided exceptional customer service to callers, remaining empathetic and patient.
  • Implemented new software systems that improved efficiency within the dispatch center operations.

Driver

Richwood Transport
09.2017 - 04.2018
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.

Driver

DRM Medical Transport
03.2013 - 09.2017
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.

Education

High School Diploma -

Oregon High School
Oregon, WI
01.2003

Skills

  • Employee Scheduling
  • Operations Management
  • Workload Management
  • Customer Relations
  • Dispatch Coordination
  • Route Navigation
  • Passenger transportation
  • Problem-Solving
  • Inclement weather driving

Timeline

Florida State Lead

Richwood Transport
12.2019 - 03.2024

Dispatch Supervisor

Richwood Transport
02.2019 - 12.2019

Dispatcher

Richwood Transport
04.2018 - 02.2019

Driver

Richwood Transport
09.2017 - 04.2018

Driver

DRM Medical Transport
03.2013 - 09.2017

High School Diploma -

Oregon High School

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Nichole Bonde