Nichole Branch
Citrus Heights,CA
Summary
Dynamic professional with extensive experience at Eskaton Village Roseville, excelling in organization and customer relations. Proven ability to enhance resident well-being through engaging activities and compassionate care. Skilled in data entry and administrative support, consistently fostering a positive environment and improving operational efficiency. Committed to maintaining confidentiality and delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Eskaton Village Roseville
Roseville, CA
01.2025 - Current
- Greeted visitors and directed them to appropriate departments.
- Processed incoming and outgoing mail, distributing correspondence efficiently.
- Assisted with administrative tasks including data entry and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Life Enrichment Assistant
Eskaton Village Roseville
Roseville, CA
08.2022 - 01.2025
- Facilitated engaging recreational activities to enhance resident social interaction and well-being.
- Assisted residents with daily living tasks to promote independence and comfort in their routines.
- Supported the development and implementation of wellness programs tailored to resident needs.
- Collaborated with interdisciplinary teams to ensure comprehensive care for all residents.
- Monitored resident participation in activities, providing feedback for program improvement and adaptation.
- Promoted cognitive stimulation with thought-provoking games, puzzles, and memory exercises tailored to individual abilities.
- Supported physical health through organizing exercise programs and encouraging participation in daily activities.
- Supported the transition process for new residents by actively involving them in activities, fostering social connections, and providing guidance as needed.
- Improved emotional well-being of residents by offering compassionate companionship and active listening.
- Contributed to a positive living environment by fostering strong relationships with residents, families, and staff.
Med Tech/ Caregiver
Eskaton Village Roseville
Roseville, CA
07.2020 - 08.2021
- Conducted routine tests on patient samples to ensure accurate results.
- Maintained laboratory equipment, ensuring proper functionality and compliance with safety standards.
- Assisted in processing specimens for analysis, adhering to established protocols.
- Documented test results in electronic health records, ensuring data accuracy and confidentiality.
- Participated in continuous education programs to stay updated on industry advancements.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Documented resident care accurately, facilitating effective communication among team members.
- Engaged residents in recreational activities, enhancing their social interaction and well-being.
- Trained new staff on caregiving procedures and best practices, fostering a supportive team environment.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Cook
Eskaton Village Roseville
Roseville, CA
02.2020 - 07.2020
- Prepared nutritious meals adhering to dietary guidelines for residents.
- Maintained kitchen cleanliness and adhered to sanitation standards consistently.
- Assisted in menu planning based on seasonal ingredients and resident preferences.
- Operated kitchen equipment safely, ensuring proper usage and maintenance.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Managed opening and closing shift kitchen tasks.
Education
Human Services
College of San Mateo
San Mateo, CASkills
Organization skills
Time management
Telephone skills
Data entry
Customer/Client relations
Data inputting
Administrative support
Certification
Life Enrichment Director Certification to the stat of California .
Timeline
Receptionist
Eskaton Village Roseville
01.2025 - Current
Life Enrichment Assistant
Eskaton Village Roseville
08.2022 - 01.2025
Med Tech/ Caregiver
Eskaton Village Roseville
07.2020 - 08.2021
Cook
Eskaton Village Roseville
02.2020 - 07.2020
Human Services
College of San Mateo