Charles Boyd
Lanett
Summary
Experienced manager skilled in supervising teams and implementing food safety practices. Demonstrated success in training new staff and maintaining high customer satisfaction levels through effective communication and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Server
Long Horn Steakhouse
Opelika
04.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints promptly to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Manager
Taco Bell
La Grange
2023 - 04.2024
- Supervised team members to ensure efficient restaurant operations.
- Trained staff on customer service standards and food safety practices.
- Implemented operational procedures to enhance workflow efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Coached, mentored and trained team members in order to improve their job performance.
Heavy Equipment Operator
Johns Trucking
La Grange
2021 - 2023
- Operated bulldozers and excavators for site preparation and material movement.
- Collaborated with team members to coordinate project timelines and tasks.
Sr Assistant Manager
Papa Johns Pizza
Bowdon
2019 - 2021
- Supervised daily operations to ensure efficient service delivery.
- Trained new staff on customer service standards and operational procedures.
- Managed inventory levels to maintain stock availability and minimize waste.
Assistant General Manager
Taco Bell Restaurant
Carrollton
2005 - 2016
- Supervised daily operations and ensured compliance with health and safety regulations.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Provided training, guidance, and support to staff members on proper procedures and policies.
Education
GED -
Crossroads academy
Carrollton, GASkills
- Customer service
- Order processing
- Training new staff
- Food safety practices
- Inventory management
- Team supervision
- Excellent communication
Timeline
Server
Long Horn Steakhouse
04.2024 - Current
Manager
Taco Bell
2023 - 04.2024
Heavy Equipment Operator
Johns Trucking
2021 - 2023
Sr Assistant Manager
Papa Johns Pizza
2019 - 2021
Assistant General Manager
Taco Bell Restaurant
2005 - 2016
GED -
Crossroads academy