Nichole Cervantes
Whittier,CA
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
20
20
years of professional experience
Work History
Food Service Specialist
PIH Health Whittier
Whittier, CA
01.2023 - 04.2026
- Prepared and served a variety of simple dishes, such as burritos and quesadillas, to enhance customer dining experience.
- Maintained accurate temperature control and portion sizing to support food safety and consistency.
- Utilized skillets, warmers, and ovens to support culinary operations and maintain food quality.
- Maintained cleanliness and sanitation of workstations, tables, and kitchen areas to support a safe and efficient work environment.
- Oversaw cleanliness of dining and kitchen areas through effective sweeping, mopping, and garbage disposal routines. Managed upkeep of dining and kitchen spaces, ensuring removal of debris and trash for optimal hygiene.
- Ensured adequate supply of condiments, paper goods, and food/drink items to support operational efficiency.
- Educated customers on menu offerings, including detailed descriptions of ingredients and pricing structures to facilitate informed choices.
- Managed cash register operations, ensuring accurate processing of quick charge and credit/debit transactions.
- Monitored and maintained accurate records of food and supply inventory to ensure operational efficiency.
- Oversaw the onboarding of new team members, delivering comprehensive training and mentoring to enhance skills in food service. Facilitated knowledge transfer among staff, fostering a collaborative environment in food service operations.
Cashier/Retail Associate
Liquor Mart
05.2022 - 10.2022
- Process purchases, perform general cleaning duties, price merchandise and stock shelves.
- Provide feedback to management on highly sellable products.
- Adhere to cash policies and procedures.
- Reconcile cash drawers and sales receipts as well as account for California State Lottery transactions including ticket inventory at the break of each shift closing.
Cashier/Retail Associate
Grocery Outlet Bargain Market
10.2021 - 05.2022
- Process sales transactions.
- Maintain adequate change denominations in cash drawers and request additional change as needed.
- Answer customer questions about products in person and by phone.
- Reconcile cash drawer and sales receipts.
- Report issues with weight and automated money handling system.
Caregiver
Home Instead Senior Care
05.2019 - 09.2021
- Perform light housework and cleaning task as needed to ensure organized and safe environment.
- Assist with all health and treatment plans as established by physicians and medical professionals.
- Notate significant changes in clients’ condition via Medsys Software Solutions.
- Assist client with daily living task such as bathing, grooming, dressing, cooking, and feeding.
- Adhere to all internal and external working standards, protocols, regulations, and best practices.
Registration Clerk
Rio Hondo College
04.2006 - 01.2019
- Ensure compliance with all institutional and office policies and procedures.
- Admit and register paper application into record after reviewing information on form.
- Adding or dropping students from courses after verifying grades within Banner recording system.
- Process student payments via cash, credit, or by check using TouchNet payment system.
- Scan registration documentation into Banner system using LaserFiche software.
- Create student/staff identification using ID Centre Program, loading TAP card buss passes and issuing parking passes thereafter recording information into various corresponding Excel spreadsheets.
- Respond to students’ general inquiries by email, phone, or the information window.
- Answer voicemails returning calls with a solution to their question in a timely and professional manner.
- Complete projects and other duties as assigned quickly and efficiently.
Education
A.A. - General Studies with an Ephasis in Social Sciences
Rio Hondo College
03.2015
A.S. - Theater Arts
Rio Hondo College
03.2006
Skills
- Delivered outstanding customer service by addressing inquiries and resolving issues promptly
- Facilitated effective verbal and written communication to enhance team collaboration
- Demonstrated meticulous attention to detail in all tasks and projects
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated exceptional adaptability in dynamic environments
- Supported communication initiatives to enhance public perception Assisted in developing media outreach strategies to engage target audiences Facilitated events and press releases to promote organizational objectives
Timeline
Food Service Specialist
PIH Health Whittier
01.2023 - 04.2026
Cashier/Retail Associate
Liquor Mart
05.2022 - 10.2022
Cashier/Retail Associate
Grocery Outlet Bargain Market
10.2021 - 05.2022
Caregiver
Home Instead Senior Care
05.2019 - 09.2021
Registration Clerk
Rio Hondo College
04.2006 - 01.2019
A.A. - General Studies with an Ephasis in Social Sciences
Rio Hondo College
A.S. - Theater Arts
Rio Hondo College