Nichole Chavez
Summary
Knowledgeable and dedicated customer service professional with extensive experience in workforce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
U Haul Co
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Clean and maintain storage units as well as scan them for accuracies.
Owner
BNJ Removal Services LLC
12.2021 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Quality Control Specialist
Alliance Claim Solutions/Satellite Auto Glass
02.2007 - 03.2023
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
- Streamlined the quality control process, resulting in faster turnaround times for product releases.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
- Promoted a culture of accountability within the organization through regular communication about quality goals and performance expectations.
- Managed internal audits effectively, leading to successful ISO certification renewals without major findings or delays in timeline.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and maintained several databases to track statistical data.
- Updated inspection journals and daily summary logs with quality-related data.
Education
CNA - Nursing
Kirkwood Community College
Cedar Rapids, IA04.2003
Skills
- Scheduling
- Data Collection
- Product Knowledge
- Report Generation
- Critical Thinking
- Flexible and Adaptable
- Infection Control
- Compassionate Communication
- Roofing
- Basic Carpentry
- Drywalling
- Job Site Cleanup
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Love them of leave them course and Monday Morning book along with other kirkwood class.
Timeline
Customer Service Representative
U Haul Co
04.2023 - Current
Owner
BNJ Removal Services LLC
12.2021 - Current
Quality Control Specialist
Alliance Claim Solutions/Satellite Auto Glass
02.2007 - 03.2023
CNA - Nursing
Kirkwood Community College
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