Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nichole Coaxum

Hanahan,SC

Summary

Motivated and enthusiastic individual seeking to launch a career as a Certified Medical Assistant. Equipped with foundational knowledge in medical terminology, patient care, and healthcare office operations gained through training. Skilled in performing basic clinical tasks, such as taking vitals, preparing patients for exams, and maintaining a clean and organized work environment. Strong interpersonal and communication skills with a passion for helping others. Committed to delivering compassionate care, supporting healthcare teams, and learning new skills to enhance patient experiences in a clinical setting.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Circle K Gas Station
11.2007 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Private Caregiver

At Home Caregiving
07.2017 - 12.2023
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Assisted clients with daily living activities for improved quality of life.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Documented vitals, behaviors, and medications in client medical records.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Medical Assistant/ Front Desk

Premier Medical
01.2007 - 11.2007
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Customer Service Representative

Petro Express
08.2006 - 11.2007
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Customer Service Representative

Hess Gas Station
04.1998 - 12.2006
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Clinical Medical Assistant - Medical Assistant

Miller-Motte Technical College
North Charleston, SC
04-2016

Skills

  • Customer Service
  • Data Entry
  • Problem-solving abilities
  • Medical Terminology
  • HIPAA Compliance
  • CPR

Certification

  • CCMA- August 2024
  • BLS- August 2026

Timeline

Private Caregiver

At Home Caregiving
07.2017 - 12.2023

Customer Service Representative

Circle K Gas Station
11.2007 - Current

Medical Assistant/ Front Desk

Premier Medical
01.2007 - 11.2007

Customer Service Representative

Petro Express
08.2006 - 11.2007

Customer Service Representative

Hess Gas Station
04.1998 - 12.2006

Clinical Medical Assistant - Medical Assistant

Miller-Motte Technical College

Similar Profiles

CREATE PROFILE
Nichole Coaxum