Nichole Cordova

• Provided individualized and small-group instruction focused on Reading, Writing, Listening and Speaking.
• Collaborated with instructors to develop engaging lesson plans.
• Developed and implemented strategies to improve student engagement.
• Stepped into non-classroom environments such as libraries to help staff manage demand.
• Prepared reports and maintained administrative records.
• Operated and maintained testing equipment.
• Recorded test results on data sheets.

• Maintained accurate records of daily activities, progress notes, and incident reports.
• Monitored the physical environment to ensure safety of clients and staff.

• Greeted customers in a friendly and professional manner.
• Provided support to members regarding account inquiries, processing transactions, and resolving issues.
• Assisted with the opening of new accounts and processed account maintenance requests.
• Answered incoming calls regarding membership benefits and services.
• Handled customer complaints in an efficient and courteous manner.
• Performed cash handling duties such as deposits and withdrawals for members' accounts.
• Answered member questions about products and services.

• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Examined legal documents submitted to courts for adherence to laws and court procedures.
• Maintained and updated electronic databases to accurately and securely store court documents.
• Prepared court documents for filing in alignment with established protocols to support compliance.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.

-Provided structured supervision, dynamic behavior mentorship, and daily care for youth in care.

-Maintained calm and structured control during stressful situations, effectively de-escalating conflicts to maintain safety in the facility.

-Logged and maintained shift notes and youth tracking daily.