Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Custer

Plano

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Beckett Collectibles
Plano, TX
04.2026 - Current
  • Pull and correct customer orders to ensure accuracy and customer satisfaction
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Processed orders and returns accurately using internal systems.
  • Process return-to-shipper requests and assist with shipping-related issues
  • Collaborate with management, coworkers, shipping teams, card graders, and verification departments
  • Maintain strong attention to detail while handling collectibles and customer requests
  • Use knowledge of Pokemon and trading cards to better assist collectors and customers
  • Assisted customers with inquiries and issues via phone, email, and chat.

Receptionist

Dogtopia
Winchester, CA
02.2024 - 03.2025
  • Provided customer service and front desk support for clients
  • Handled phone calls, scheduling, customer questions, and daily organization
  • Maintained a welcoming and professional environment
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Server

Dave & Buster’s
Dallas, TX
06.2019 - 01.2021
  • Delivered strong customer service in a fast-paced environment
  • Managed multiple responsibilities while maintaining accuracy and professionalism
  • Built communication and teamwork skills through daily customer interaction
  • Resolved guest concerns promptly, demonstrating strong problem-solving skills under pressure.
  • Trained new staff on menu items, service protocols, and operational procedures to improve team efficiency.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

High School Diploma -

High School Diploma -

Plano East High School
Plano, TX
05-2021

Skills

  • Customer Service
  • Pokemon & Trading Card Knowledge
  • Attention to Detail
  • Email & Phone Communication
  • Order Processing
  • Claims Assistance
  • Team Collaboration
  • Organization
  • Problem Solving
  • Collector & Hobby

Timeline

Customer Service Representative

Beckett Collectibles
04.2026 - Current

Receptionist

Dogtopia
02.2024 - 03.2025

Server

Dave & Buster’s
06.2019 - 01.2021

High School Diploma -

High School Diploma -

Plano East High School