Nichole Edwards
Adrian,MI
Summary
I am a strong leader and problem-solver dedicated to customer-focused service. Uses independent decision-making skills and sound judgment to positively impact company success. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
8
8
years of professional experience
Work History
Replacements Manager, Designer/Sales Associate
Lilyann Cabinets
04.2016 - 08.2019
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced client satisfaction by designing customized cabinet solutions tailored to individual needs and preferences.
- Provided exceptional post-sales support by addressing any concerns or issues promptly, fostering long-term customer loyalty.
Team Member/Production Machine Operator
Omnium Plastics (OP)
08.2011 - 12.2015
- During my time with OP I worked many different lines, always eager and willing to learn a new system and job.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
High School Diploma -
Morenci High School
Morenci, MI05.2005
Skills
- Team Leadership
- Time Management
- Schedule Preparation
- Complaint Resolution
- Call Management
- Appointment Scheduling
- Customer Service
Timeline
Replacements Manager, Designer/Sales Associate
Lilyann Cabinets
04.2016 - 08.2019
Team Member/Production Machine Operator
Omnium Plastics (OP)
08.2011 - 12.2015
High School Diploma -
Morenci High School
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